Jacob Terry

I am a seasoned Senior Technology Consultant with a strong background in the field. My expertise lies in providing strategic technology solutions and driving successful project implementations. My key skills include IT consulting, project management, and client relationship management. I have a proven track record of delivering high-quality results and exceeding client expectations. My experience spans across various industries, and I have successfully led technology initiatives for clients in both the public and private sectors. I hold a Bachelor's degree in Information Technology and am committed to continuous learning and professional development. I am seeking new opportunities to leverage my skills and contribute to the success of your organization.

Senior Technology Consultant

UKG Corporation, Indianapolis, US January 2015 - July 2024

• Provided expert technology consulting services to clients, specializing in software installation, configuration, and optimization.
• Successfully implemented and configured UKG Corporation's Workforce Central, Workforce Management and TeleStaff applications, both on-premise and in the cloud, ensuring seamless functionality and user satisfaction.
• Conducted thorough server and environment sizing assessments, providing accurate recommendations for optimal application performance.
• Troubleshot and resolved application performance issues, ensuring smooth operation and minimizing downtime for clients.
• Led the installation and deployment of application service releases, patches, and version migrations, ensuring clients had access to the latest features and enhancements.
• Configured and troubleshooted single sign-on (SSO) solutions, including Azure, ADFS, Okta, and Google, ensuring secure and seamless access to applications.
• Expertly handled firmware validation, upgrades, and troubleshooting for clock devices, ensuring accurate timekeeping and synchronization.
• Created comprehensive migration plans for clients, ensuring a smooth transition from legacy systems to new solutions.
• Provided go-live support to enterprise customers, documenting full process workflows and ensuring a successful implementation.
• Extracted and analyzed customer configurations, creating custom test cases and conducting multi-session testing workshops with customer testing teams.
• Facilitated solution development workshops, working closely with clients to configure and build out customized solutions.
• Conducted dynamic analysis of issues, identifying root causes and providing effective solutions to ensure optimal performance.
• Maintained clear and concise documentation of all processes and configurations, facilitating knowledge transfer and ensuring consistency in client engagements.

Information Technology Intern Thompson Thrift, Terre Haute, US

Bachelor of Science in Information Technology - Indiana State University