Jacqualynn Boykin

Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments.

LICENSES

• South Carolina, 20336182

• Texas, 2840830

• Michigan, 20336182

• Florida, W893997

• North Carolina, 20336182

• Georgia, 3557159

• Mississippi, 10892563

• Louisiana, 1048678

 

EXPERIENCE

Pilot Catastrophe - Insurance Adjuster

Fort Worth, TX • 09/2022 - 09/2023

• Communicate with policy holders, contractors, public adjusters, and Attorney reps

• Research and verify insurance policy coverage

• Evaluate the extent of damage and comparable compensation requirements

• Modified estimates using Xactimate software

• Worked over 140 claims from start to finish

• Worked supplemental claims.

Staples - Credit Risk Analyst

Columbia, SC • 12/2018 - 07/2022

• Interact courteously with customers and ensure interactions are clear and direct Handle collections experience with large volume accounts Identify and address concerns before they become problems and to propose solutions to the concerns Assess a problem and promptly resolve or escalate it to the supervisor

• Review new account orders to determine creditworthiness, fraud risk, and authenticity of new and existing customers to minimize slow payments or bad debt write-offs

• Analyze key factors about the business to determine the level of investigation required (e.g., company data, credit score, SIC code, founded date, demographics, economic conditions, existing payment trends)

• Communicate with customers to provide an explanation of findings and, when possible, offer alternative payment methods and options to process pending orders

• Work with customers to offer ways to increase or improve status for future open account consideration

• Ability to look at data critically and with a degree of professional skepticism.

Spectrum - Retention and Sales Representative

West Columbia, SC • 10/2015 - 02/2018

• Brought on board to join the escalation retention and sales team, with a focus on retaining and attracting new invaluable customers

• With a focus on positive customer relationship building, responsible for retaining customers

• By employing strong listening skills and probing techniques, diffuse inflamed customer situations

• To retain the customer, take diligent efforts to identify reason(s) for service disconnection requests and work to overcome objections

• Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers

• Adhere to productivity metrics to ensure all calls are handled in a timely, effective and efficient manner.

BlueCross BlueShield of South Carolina - Accounting Claims Clerk II

Columbia, SC • 11/2007 - 10/2015

• Using Microsoft Excel formulas for calculations, performed the daily balancing of multiple accounts

• Researched claims made prompt contact with insureds

• Researched refunds and entered them at production rate

• Processed personal and corporate check refunds

• Maintained accounting reports from various systems including the Refund Management Monitoring System (RMMS), Check Lookup Data System (CKDS) and the Provider Information Management System (PIMS)

• Deposit checks remotely scanning directly to the bank.

Camden High school - Camden,SC

diploma