Iyana Sigurani

 Managed daily opening and closing procedures, ensuring facility security and compliance with standard

operating protocols.

Scheduled, confirmed, and modified appointments; coordinated follow-up bookings to support continuity of care.•

Processed client contracts, payments, and transactions accurately while maintaining financial accountability.•

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Delivered exceptional customer service by greeting clients, addressing concerns, and ensuring a positive patient

experience.

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Maintained detailed documentation of staff and client interactions, escalating concerns to management as

appropriate.

Trained and supported front desk staff on policies, procedures, and service standards.•

Provided clear, accurate information regarding services, programs, and facility operations.•

Ensured a clean, organized, and safe reception area in compliance with organizational policies.•

Assisted management with operational coordination, weekly meetings, and staff coverage as needed.•

Maintained professionalism, confidentiality, and adherence to company policies at all times.•

Experienced Lead Receptionist with 4+ years in a fast-paced medical spa environment, specializing in patient

coordination, team leadership, and front-office operations. Proven ability to manage high-volume scheduling, maintain

HIPAA compliance, and support clinical staff to ensure seamless patient care. Recognized for exceptional customer

service, strong communication skills, and the ability to lead and train team members while maintaining operational

efficiency.

Estero High School - High School Diploma - 2014 - 2018