Itziar Pozo Lopez Gonzalez

Library Support Specialist (Librarian)

Rowan Public Library – Salisbury, NC (July 2023 – present)

Responsible technical work in coordination and maintenance of library information systems, software and technology at the library. Troubleshoots major problems with staff and public terminals, copiers and printers, OPACs, and integrated library software system(s). The position works within the Circulation Division and Information Services and provides desk coverage. Work is performed independently under the direction of the Technical Services Supervisor, Circulation Librarian, and Branch Operations Manager.

• North Carolina Library Association (NCLA) Presenter in 2014 and 2024

• Attended professional conferences and workshops such as TLCU, NCLive

• Coordinates and maintains essential library data equipment and software and serves as liaison between the library, County Information Technology department, and essential library technology and software vendors (including TLC, Bibliotheca, and Envisionware) concerning data equipment and software operation and problems.

• Assists the Technical Services Supervisor, Circulation Librarian, and Branch Operations Manager with training staff and library patrons in the use of essential library software and technology.

• Interpret library policies, procedures, and standards to library staff.

• Troubleshoots major problems with terminals, copiers, printers, security gates, RFID and other automationequipment. Analyzes the problem and determines the correct course of action to solve it.

• Works closely with vendors, library supervisors, and County IT to implement upgrades and new technology.

• Provides library services at public service desks, computer labs, and outreach sites.

• Prepares and presents hands-on technology programs to library staff, County employees, and the general public; assists with publicizing programs.

• Handles financial transactions according to County policy.

• Resolves unusual or difficult questions.

• Tracks and reports relevant statistics

Library Assistant I

Rowan Public Library – Salisbury, NC (December 2021- July 2023)

• Provides quality customer service to library users of all ages; waits on the public in person and by telephone; provides accurate information and directions regardinglibrary hours, facilities, services, resources, programs, and collections.

• Provides circulation services including checking materials in and out, handling reserves, registering the public for library accounts and issuing library cards, submitting material requests online, retrieving specifically requested materials, notifying users of fines and fees; processing fines and fees.

• Provides collection maintenance including shelving returned materials, shelf reading, maintainingcollections in proper order by straightening materials, consolidating items on the shelf, cleaning and dusting shelves, vacuuming stacks, creating and restocking displays.

• Provides personal assistance to users in pursuit of information; provides instruction in the use of librarytechnology, software, and digital resources.

• Accesses and effectively searches the online public access catalog (OPAC) to locate library materials by author, title, or subject.

• Provides readers' advisory and homework assistance.

• Creates and prepares age-appropriate library programs and tours for specific age groups as assigned.

• Interprets library policies, procedures, and standards to the public.

• Handles financial transactions according to County policy.

• Balances cash drawers; handles monetary transactions via cash, check, credit/debit card, makes change.

• Assists in the operation of the Library’s Bookmobile and the provision of children’s outreach services.

• Tracks and reports relevant statistics as assigned.

• Provides supervision of part-time Library Associates and Pages in the absence of a librarian.

Library Associate I

Rowan Public Library - Salisbury, NC (July 2019 – December 2021)

Joined the reference department in 2019 before the COVID-19 pandemic. Once the pandemic hit, I joined the circulation department while still being part of the reference department.

• Loan library materials to patrons and collect returned materials

• Sort and reshelve returned books, periodicals, and other materials

• Handle interlibrary loans

• Register new patrons and issue library cards

• Answer patrons’ questions and help them find library resources

• Answer the phone, organize files, and perform other routine clerical tasks

Library Tech Page

Forsyth County Public Library - Winston-Salem, NC

February 2019 to July 2019

• Loan library materials to patrons and collect returned materials

• Sort and reshelve returned books, periodicals, and other materials

• Handle interlibrary loans

• Register new patrons and issue library cards

• Answer patrons’ questions and help them find library resources

• Answer the phone, organize files, and perform other routine clerical tasks

Student Circulation Assistant

Salem College - Winston-Salem, NC (September 2012 - May 2016)

Worked with other students to promote diversity, inclusion, and a safe environment for learning. Multitasked by providing customer service, answering phones, assistant supervisors, troubleshooting technical and IT issues, and maintaining detailed records.

● Called upon to troubleshoot IT and computer issues

● Praised for level of professionalism and customer service

● Maintained a professional appearance of workspace