Isabel Meza

Bilingual in fluent English and Spanish, more than 20 years of excellent customer care experience. Looking to relocate back to my homeland. 

Work Experience

Patient Care Coordinator

Schweiger Dermatology Group - Forest Hills, NY November 2020 toPresent

Proficiently and efficient handle all incoming calls. scheduling-related tasks and online leads in timely and knowledgeable fashion while creating a positive phone call experience for each caller. Greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, responsable to verify insurance eligibility. Responsible to provide a professional and welcoming atmosphere to enhance quality ofservice and care offered to patients and for respective providers.

Medical Receptionist

Kew Gardens family physicians - Kew Gardens, NY November 2016 toNovember 2020

responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, responsable to verify insurance eligibility. compassionate, caring, professional and discrete with a high levelof organisation skills.

Front End Representative John Anton MD - Livingston, NJ June 2014 to November 2016

Responsible to provide patients with clinical and administrative assistance. Enter patient demographics and insurance information into the system. Greet and check-in patients; collect personal, medical, and insurance information. Schedule, reschedule, and verify patient appointments. Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays. Use EMR software to manage patient records and files. Reinforce and uphold patient confidentiality as required by HIPAA and clinic. Manage referrals, office and medical supply inventory. Receive deliveries and organize supplies in stockrooms and exam rooms. Demonstrateproficiency in taking medical histories as well as in performing various diagnostic procedures and ancillary tests (Holter Monitor,collecting and uploading data from

recorder, urinalysis, and blood collection). Process appropriate CPT codes and ICD 10 diagnosis codes for laboratory billing (Care360,Labcorp and Med Labs)

Front End Representative Marrano Eye Care - Livingston, NJ March 2013 to April 2014

Receive, direct and relay telephone messages and fax messages. Direct Members and the general public to the appropriate staffmember. Open and date stamp all general correspondence. Maintain the general filing system and file all correspondence and reports. Maintain an adequate inventory of office supplies. Respond to patients inquiries. Provide word-processing and secretarial support. Perform other related duties as required.

Front End Representative

Advocare Morristown Pediatrics - Morristown, NJ February 2007 to May2013

Welcoming patients and visitors by greeting them in person or on the telephone answering or referring inquiries. Optimizing patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keep patientsappointments on schedule by notifying the doctor of patient's arrival. Comfort patients by anticipating patients anxieties; answering patients questions; maintaining the reception area. Ensure availability of treatment information by filing and retrieving patient records. Maintain patient accounts by obtaining, recording, and updating personal and financial information. Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintain business office inventory and equipment by checking stock to determineinventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protect patient rights by maintaining confidentiality of personal and financial information. Contribute to team effort by accomplishing related results as needed.

Education

High school diploma or GED Morristown High School - Morristown, NJ June 2002

High school diploma

Skills

• EMR Systems (10+ years)
• Insurance Verification (10+ years)
• Medical Office Experience (10+ years)
• Medical Receptionist (10+ years)
• Medical Records
• Medical Scheduling (10+ years)
• Multi-line Phone Systems (10+ years)

• Medical Billing (2 years)
• Microsoft Word (10+ years)
• Microsoft Outlook
• Microsoft Word (10+ years)
• Patient Care (10+ years)
• HIPAA (9 years)
• Medical Terminology (10+ years)
• Medical Coding
• ICD-10 (10+ years)
• Microsoft Office
• Microsoft Word
• CPT Coding (2 years)
• Data Entry (10+ years)
• Microsoft Word (10+ years)
• ICD-9
• Epic (8 years)
• Managed care (10+ years)
• Data collection
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Front Desk
• Administrative Experience
• Computer Operation

Languages

• Spanish - Expert

Morristown High school diploma