Hywautha Muhammad

Resume available upon request.

WORK EXPERIENCE

Independent Living, Newburgh, NY — Peer Specialist

September 2022 - January 2023

• Served as a source of support for individuals during all stages of 
   recovery.

• Advocated for multiple pathways to recovery and engaged in MAT 
  (Medication Assisted Treatment) program partnerships.

• Proactively engaged families and individuals on how to access and 
   navigate the substance use treatment system and negotiate 
   insurance barriers to treatment.

• Provided group support, education, recovery information to 
   families and individuals regarding substance use disorders (SUD).

• Helped Individuals create individual recovery service plans based on 
   recovery goals and steps to achieve those goals.

• Used recovery-oriented tools to help Individuals address 
   challenges.
 

Ohanna Enterprises, LLC, Utica, NY — Administrative Assistant 

December  2015 - June  2020

• Organized and coordinated administration duties and office 
   procedures.

· Scheduled meetings and appointments, made office supplies 
  arrangements, and provided general administrative support to staff.

· Used a variety of office software (email tools, spreadsheets and   
  databases).

· Created confidential legal documents, designed and created 
  company Marketing materials (flyers,brochures, etc.)

· Conducted patent and intellectual property research via the internet.
 

Michelin USA, Tuscaloosa, AL — Business Analyst

March  2014 - December  2015

· Installed, performed trouble-shooting,  monitored performance, and upkeep of 
  the network infrastructure at the local plant, including:structured cable plant    
  management, LAN/WAN/WLAN support, IP address management, Network and 
  switching equipment management, wiring closet management, capacity  

  management, change management, 

  user  requirement, contractor management, and some project management.· 

· Interacted daily with a diverse team, internal customers, plant leadership, and 
  outside contractors and Suppliers.

·  Acted as a liaison to other departments for certain activities.

·  Applied Project management methodologies are important to the success of this 
   role for planning and implementation.

·  Ensured current and accurate documentation. 

·  Participated in an on-call rotation providing after hours and weekend support 
   remotely and on site.

BF Goodrich, Tuscaloosa, AL — Deskside Support

October  2011 - March 2014

• Worked with outside contractors and submit bids for infrastructure  
   projects.

• Troubleshoot network connectivity.

• Managed user accounts using Active Directory. 

• Supported and re-imaged WYSE Thin Clients• Configured Honeywell 
   CV61 fork-lift terminals.

• Configured and supported Intermec CK3 and CK31 Handheld    
   Scanners. 

• Managed hand-held scanner inventory and repairs.

• Troubleshoot wireless access and connectivity issues, configured 
   stand-alone/networked laser printers.

• Performed PC Asset Management and update the PC asset database• Conducted 
   periodic physical inventory of office automation equipment/assisted in the 
   verification of inventory records. 

• Documented and resolved service requests.

DeVry University, Decatur, GA — Bachelor of Science in Computer Information Systems                            July  1989 - October  1992

The Center for Addiction Research and Study, Certificate, CASAC-T (valid 2024-2030) 

Credentialed Alcoholism and Substance Abuse Counselor
September  2023 - July 2024