Holly Turczyn

Motivated, resourceful, and energetic professional with more than 30 years of experience administering a variety of operations in fast paced, high pressure wholesale-manufacturing environments and support of senior sales executives. Proven leader with a strong industry reputation for increasing operation efficiency through the effective use of team building, CRM and software programs. Expertise in client relations and developing high-profile B2B accounts, supervising, employee training and development, directing meetings and presentations, and coordinating trade show efforts. Exceptional communication, problem solving, process improvement, negotiation, and leadership skills with an ability to use discretion and maintain confidentiality on sensitive and proprietary information.

• Anticipates and solves problems for self and others at all levels of the organization.
• Define and optimize standard operating procedures throughout the business to identify and correct operational inefficiencies.
• Responsible for all day-to-day jewelry operations including inventory control, domestic and offshore production scheduling, consignment processing and reconciliation, and customer service.
• Communicate daily with category buyers of 50+ million dollar account regarding purchasing opportunities, as well as delivery and scheduling issues of existing orders. Daily maintenance of the customer order status report, and communicate with the internal procurement teams.
• Daily cross team coordination with Florida distribution center to ensure prioritization of order fulfillment and major new product rollouts.
• Daily communication with customer buying teams to expedite issuance of orders, price and offer closeout opportunities to buyers, and communicate quarterly gold lock pricing.

Graduate Gemologist GG