About Henry Menendez:
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure.
Experience
Experience in system monitoring and supervising of large-scale computer
● 24/7 support of JobTrac & AutoSys monitoring for any failed jobs;
● Providing Level 1 support for production incidents, and following process and procedures
to resolve incidents, application monitoring, and Network & infrastructure monitoring.
● Nearly 20+ years in Network Operations / Application support experience and
Mainframe Console/Jobtrac
● ,CAPRS,SSC,OPSS,Cartrige tape drives, Virtual tape drives systems automate cartridge
systems, DASD direct access storage systems, CPU’s Also experience on the Mainframe
side: JCL, Jes2 and Jes3,IPL’s,IML’s.
● ensured that all assigned Operations Center's desktop/Laptops, computers are 100%
compliant. I have supported Tech refreshes and upgrades of all desktops on both sites
(Herndon and Reston 2) and completed successfully the upgraded. ● Perform inventories of IT equipment received for the command center repair asset status
reports, issues list, and transfer requests.
● Maintain reports, lists, requests, tasks inventory for PC hardware cables and also update
SharePoint.
● Volunteer for meetings, project meetings, conference calls, and related training.
● Modify and update the status of existing equipment PC’s assets for the group managers.
Education
Education: Some college / architect high school diploma
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