Heather Hutchinson

I am a seasoned ocean/air import/export coordinator as well as international operations manager currently working with a household goods moving company in their international division.

I am interested in any air & ocean import/export position with a viable and progressive company that would be able to be done remotely. If remote work isn’t possible, I would also consider hybrid or full-on-site work if it’s close enough to my home. I have no problem traveling as needed for training, meetings, conferences, and so on.

Atlantic Relocation Systems/Atlantic

International | Atlanta, GA

International Logistics & Operations

Manager

10/1998 - Current

Decision-making

Written communication

Multitasking

Planning and implementation

Professionalism

Strategic partnerships

Document control

Excellent communication

Customer service management

Unsurpassed work ethic

Self motivation

Teamwork and collaboration

Company Overview: International Freight Forwarder and domestic agent

for Atlas VanLines

Generation of Excel reports and rate matrixes as needed for new RFOs

from accounts.

Negotiated rates with domestic and overseas agents, ocean and air carriers,

and LTL and container drayage trucking vendors

Booked air and ocean freight, created AWB and OBL instructions, and

submitted documentation for import/export

Tracked shipments, ensured quality assurance practices, and delivered

excellent customer service

Recruited, trained, and managed employees on applications and processes

Implemented business strategies to increase revenue and target new

markets

Formed and sustained strategic relationships with clients

Set up origin and destination services with qualified vendors within US

and overseas.

Delivered positive customer service experiences by implementing effective

quality assurance practices

Audit vendor invoices for accuracy, enter and submit for paymentAdvantage Mayflower | Indianapolis, IN

Customer Service Coordinator – Driver

Claims

05/1997 - 10/1998

Wheaton Van Lines Headquarters |

Indianapolis, IN

Mail Clerk – Claims Assistant – Claims

Adjuster for COD, Nat'l Account and

Military

10/1992 - 05/1997

Create efficiencies to boost workflow practices

Guided employees on understanding and meeting changing customer

needs and expectations

Aided senior leadership during executive decision-making process by

generating monthly reports to recommend improvements

Responded to information requests from superiors, providing specific

documentation

Responded to information requests from superiors, providing specific

documentation

Company Overview: Local Agency

Received relocation files each relocation performed

Intra-state, local, and storage billing

Entering new customer and shipment data into the company database.

Receive claim forms from customers upon shipment deliveries, review and

find solutions for repairing or replacing managed items

Provided customer service assistance to customers via phone and email.

Delivered fast, friendly and knowledgeable service for routine questions and

service complaints

Ensured that all customer inquiries were responded to in a timely manner.

Resolved customer complaints or answered customers' questions.

Receive daily incoming mail, stamped it in and distributed to appropriate

claims adjuster

Enter each claim into the proprietary system in preparation of review and

settlement

Assisted claims adjusters as needed with typing dictated letters and mails

out to customers

Reviewing and settling damage and missing claims using rules and

guidelines set forth by industry standards

Assigned adjusters for repairs for damaged items

Determined correct party liability and issued subrogations as needed

Lebanon High School | Lebanon, IN

High School Diploma

05/1991

Ivy Tech Community College of Indiana | Indianapolis, IN

Some College (No Degree) in Business Management

Ivy Tech Community College of Indiana | Indianapolis, IN

Some College (No Degree) in Paralegal Studies