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Edgemoor
Heather Fox

Heather Fox

Call Center Supervisor

Customer Service / Support

Edgemoor, Chester

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About Heather Fox:

As a seasoned call center manager with 3.5 years of experience, I have had the privilege of working in diverse industries, honing my ability to create, implement, and manage innovative solutions to drive performance.

Experience

Manages performance efficiencies on a team of 18 banking customer service associates, focusing on client satisfaction, regulatory compliance, and personal development. Implements service strategies to enhance call performance for employees, achieving improvements across all KPIs. Monitors call quality and
adherence to policies through rigorous call monitoring and data analytics, providing constructive feedback targeted around daily performance syncs. Collaborates with cross-functional teams to ensure legal compliance and spearhead process improvement sessions among leaders and client. Creates
comprehensive reports on individual, team, and client performance, presenting findings to senior management and clients for strategic decision-making.

Education

High School Diploma.

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