Haley Ambler

Accomplished Executive with 30 years of expertise in property, hospitality, event and purchasing management. Proven track record of elevating customer satisfaction and propelling sales growth. Successful in orchestrating high-profile events while minimizing costs and ensuring outstanding guest experiences. Exceptional leadership and communication skills enable seamless operations in high-pressure environments.

Experience

Senior Regional Property Manager                                                                                              05/2023 to Current 

Safe & Sound Transitional Living                                                                                                          Phoenix, AZ 

• Executed daily inspections to uphold cleanliness and safety standards in facilities.
• Managed operations, maintenance, and administration for multiple residential properties.
• Oversaw tenant relations, addressing concerns to enhance communication effectiveness.
• Facilitated budgeting and financial reporting for property management activities.
• Trained and mentored junior staff on industry best practices and operational efficiency.
• Essential in expanding property count from 17 to 24 over last 2 years.

Director of Admissions                                                                                                                05/2023 to Current 

Safe & Sound Transitional Living                                                                                                      Scottsdale, AZ 

• Streamlined intake procedures, ensuring precise documentation across all residential facilities.
• Achieved 96% occupancy rate by managing inquiries and guiding potential clients to 24 residential homes.
• Conducted interviews to evaluate suitability of prospective residents for transitional living.
• Updated daily reports to provide essential data for property managers and admission coordinators.
• Coordinated team-building activities and social events promoting collaboration among clients and staff.
• Implemented strategies that modernized operations, reduced costs, and enhanced efficiency.

Bartender                                                                                                                                     07/2023 to 04/2024 

Caps Sports Grill                                                                                                                                   Phoenix, AZ 

• Achieved 10% increase in repeat clientele through exceptional service and engagement.
• Crafted a diverse selection of cocktails and efficiently served food to patrons.
• Managed inventory and maintained stock levels of bar products for operational efficiency.
• Ensured positive dining experiences through attentive service and timely order delivery.

Bartender                                                                                                                                     02/2022 to 08/2022 

Arrowhead Grill                                                                                                                                    Glendale, AZ 

• Provided exceptional service as an active Bartender at an upscale Steakhouse
• Suggested wines or cocktails that complemented guests' orders or preferences
• Managed opening and closing duties for the bar during each shift
• Cultivated a strong client base of repeat Guests, resulting in increased sales and tips for the team by 25%
• Maintained a clean and organized bar environment during peak hours

Senior Catering Manager                                                                                                             09/2018 to 08/2020 

Levy Restaurants                                                                                                                                  Phoenix, AZ 

• Facilitated food and beverage service for event-level guests, teams, media, and families on game days.
• Led exceptional service delivery in clubs, suites, and VIP experiences during concerts and off-season events.
• Collaborated with Phoenix Suns, Mercury, and Rattlers' front office to address food and beverage needs.
• Coordinated corporate special events, including holiday parties and themed dinners.
• Developed recipes with chefs that consistently exceeded client expectations.
• Oversaw vendor compliance with contracts during events to ensure quality service.
• Provided leadership throughout event planning, from conception through execution.
• Documented employee performance issues in accordance with company policy.

Restaurant Manager                                                                                                                     11/2017 to 09/2018 

Red Lobster                                                                                                                                           Phoenix, AZ 

• Recruited, trained, evaluated, scheduled, and supervised all restaurant personnel for optimal performance.
• Implemented strategies that reduced liquor costs from 20% to 8% within four months.
• Consistently increased sales and profitability by 10% through targeted initiatives.
• Ensured exceptional customer service by promptly addressing patron complaints.
• Enhanced Customer Satisfaction Score from 90% to 96% through focused improvements.
• Managed front-of-house staff while supporting back-of-house manager during absences.

Assistant General Manager                                                                                                          07/2015 to 11/2017 

Buca di Beppo                                                                                                                                          Peoria, AZ 

• Achieved five out of five guest satisfaction scores,driving high return rates and positive survey feedback.
• Managed and coached FOH and BOH staff to uphold exceptional performance standards.
• Maintained labor costs below 18% in alignment with corporate guidelines.
• Controlled inventory purchasing to remain within budget constraints.
• Oversaw all aspects of in-house and off-site catering events, including sales and service logistics.
• Monitored daily sales reports to forecast needs and implement necessary adjustments.
• Consistently increased sales and profitability through targeted strategies.
• Proficiently utilized advanced software applications such as Microsoft Office Suite and Point Of Sale systems

Server, Bartender and Trainer                                                                                                      01/2014 to 07/2015 

Longhorn Steakhouse                                                                                                                           Phoenix, AZ 

• Trained service and bartender staff on industry standards and menu updates.
• Supervised daily restaurant operations, ensuring efficiency and quality.
• Boosted sales through enhanced customer service strategies.
• Provided exceptional service by demonstrating knowledge and adaptability.
• Cultivated strong customer relationships through active listening and problem-solving.
• Analyzed customer feedback to identify opportunities for improving service standards.

Server Supervisor                                                                                                                        03/2011 to 01/2014 

Alice Cooperstown                                                                                                                                Phoenix, AZ 

• Demonstrated comprehensive knowledge of menu items, specials, and beverage selections.
• Delivered exceptional service to patrons through friendly and accommodating interactions.
• Managed customer complaints and special requests efficiently and professionally.
• Reconciled cash register drawers according to company policies.
• Maintained high service quality standards to ensure consistent customer satisfaction.

FF&E Purchasing Manager                                                                                                          12/2006 to 01/2011 

Food Service Concepts, Inc.                                                                                                                  Phoenix, AZ 

• Oversaw company purchasing operations, including vendor and customer contract management.
• Revamped all standard purchasing and sales contracts to enhance compliance.
• Implemented best practice program for effective vendor negotiations, improving terms.
• Negotiated vendor agreements focusing on pricing, delivery timelines, and quality standards.
• Supervised office and field staff for nationwide restaurant construction projects.
• Established and maintained database of suppliers and pricing data to streamline processes.

Education

Associates of Arts: Communications 

Glendale Community College                                                                                                                   Glendale, AZ 

Certificate: Quality Customer Service 

Rio Salado College