Gwendolyn Suzanne Hood

I am a dedicated, compassionate, and highly organized professional with years of experience in customer service, dispatch, logistics, and administrative support. As a full‑time caregiver for my mother and aunt, I’ve developed exceptional patience, multitasking skills, and the ability to stay calm and focused under pressure. I take pride in helping others, solving problems, and creating positive experiences for everyone I interact with. Whether I’m supporting a customer, coordinating details, or managing a busy household, I bring reliability, empathy, and a strong work ethic to everything I do.

I am an experienced administrative and customer service professional with a strong background in dispatch operations, logistics coordination, office management, and high‑volume communication. Over the years, I’ve supported fast‑paced environments across transportation, corporate customer service, and contractor support roles, consistently delivering accuracy, organization, and dependable problem‑solving. My work includes scheduling, documentation, vendor communication, data entry, and resolving complex customer issues with patience and professionalism. In addition to my professional roles, I manage full‑time caregiving responsibilities for my mother and aunt, which has strengthened my multitasking, time‑management, and crisis‑handling skills. I bring reliability, empathy, and a strong work ethic to every role, whether remote or in‑person.

am currently completing my Office Management degree at Bryant & Stratton College, with only three classes remaining before graduation. My coursework has strengthened my skills in communication, organization, business operations, and professional office technology. I combine my academic training with real‑world experience in customer service, logistics, and administrative support, allowing me to apply what I’ve learned directly to practical, fast‑paced environments.