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Gordon Koontz

Gordon Koontz

Cisco Voice Engineer

Technology / Internet

O'Fallon, Township of O'Fallon, Saint Charles

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About Gordon Koontz:

20+ years in the field of Cisco Voice Engineering and Technologies. Most extensively,
Cisco's VOIP platform: Cisco Unified Communications Manager (CUCM), Cisco
Unified Communications (CUC), Cisco Jabber and Webex interfaces, Cisco Unified
Contact Center Enterprise/Express (UCCE/UCCX), Cisco Finesse, Cisco Instant
Messaging & Presence (IM&P), Expressways C&E, Disaster Recovery, Voice Gateway's.
Peripherals such as Informacast (Singlewire) and Verient (Verba). Additional Voice
Experience with: Mitel VOIP Systems, Ring Central, various key and PBX systems.

Experience

• 25 years of experience with Cisco VOIP platform and peripheral systems.
Project Management experience for Cisco VOIP implementations.
• 10 years of experience with Cisco Voice Gateway (router) configurations relative
to CUCM compatibility and trunking. troubleshooting and voice design.
• 10 years of experience with Cisco Unified Contact Center (UCCX/E)
• 10 years of experience with Cisco Jabber and Webex End Devices
• Additional expertise with Ring Central, Mitel, Key and PBX Voice Platforms

Education

North Carolina A&T State University

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