Glenda Straube

Self-motivated and dependable professional with a proven track record of delivering exceptional customer service by actively listening, resolving concerns, and ensuring positive client experiences. 15+ years' experience exceeding customer expectations and taking pride in creating welcoming experiences for customers, ensuring that each interaction reflects respect, attentiveness, and efficiency.

Skilled at analyzing service operations and introducing practical solutions that drive consistency and quality. Proficient in a wide range of software.

  Customer Service Provider – Straube Services, Seattle         January 2016 - October 2025

• Assisted customers/clients with inquiries, purchases and account needs
• Processed transactions with accuracy and efficiency
• Maintained friendly, professional communication in person and by phone
• Supported team operations by organizing material and work to ensure a smooth workflow
• Used problem-solving skills to identify any outstanding issues with customers or staff
• Operated a retail small business, in Ecuador, and successfully sold my own jewelry creations

Improvement and Quality Lead, Seattle Children’s Hospital     August 2008 – January 2016 

• Initiated strong communication and problem-solving skills with customers, patient families and staff to improve the quality of care, to reduce waiting times and to ensure that the highest customer service standards were met
• Documented and interpreted policies and procedures 
• Facilitated improvement events to ensure adherence to quality control standards
• Organized and taught departmental training sessions   
• Used IT skills to create tools that improved work efficiency 
• Managed and monitored customer feedback process

Kennedy School of Government, Public Administration

University of Alaska, Business Classes