Giancarlo Patri

I am Peruvian, with Italian ancestry and Chinese ancestry from both parents.  I was raised in the household where food always was made.  Cooking Food and delegating are my passions.

Medical Interpreter, Parkland Hospital

Dallas, TX | June, 2024 to January, 2025

• Precisely and accurately interprets critical medical advice and information given by

the provider into equivalent terminology in the patient's native language.

• Assists in translating medical text from English on behalf of internal and external

customers; may translate patient education information as specifically requested.

• Establishes and maintains quality service and positive interaction with all patients,

customers, visitors, health care providers, and clinical employees.

• Assists with patients’ needs and with appointment reminders.

• Maintains strict patient confidentiality in accordance with Hospital policies and

standards.

• Participates, as a condition of assignment, in continuing annual medical interpreter/

translator training.

• Provides services outside of normal working hours on as as-needed basis.

• Performs miscellaneous job-related duties as assigned.

Claims Specialist, GEICO

Richardson, TX | June, 2023 – March, 2024

• Assisting Customers through personalized, caring, and simple interactions.

• Integrating the knowledge of policies and insurance regulations when determining

coverage, liability & damages.

• Aiming focus on all claim calls including attorneys, medical providers and

establishing liability on all claims no matter the liability percentage on each party.

• Contacting customers by text messages, telephone calls or written correspondence.

• Effectively managing work while multi-tasking in a fast-paced call center

environment.

• Investigating, negotiating, and setting claims to completion.

Claims Associate|Spanish Auto ILR, State Farm

Richardson, TX | October, 2016 – November, 2022

• Complete Loss Reports for Auto and Fire Weather Claims in bilingual English and

Spanish

• Provides positive customer experience while appropriately handling routine auto

claims by obtaining information and maintaining accurate records about accidents

from customers through telephone and written reports.

• Arranges and reschedules appraisals, reviews appraisal reports and communicates

with customers, and repair shops, etc.

• Reviews pending claims, updates claim’s file, executes on outstanding items, and

moves files to closure expediently.

• Calls will not be escalated; claim representative has final decision on claim.

• Mitigation guidance following approved word tracks for Fire claims (home owner’s)

• High volume calls and in taking calls from other departments when busy.

• Taking decisions on liability exposure percentage according to facts of loss

• Position requires excellent oral, written, interpersonal communication and

keyboarding skills along with the capacity to multi-task in a structured work

environment.

• Requires strong working knowledge and ability to utilize multiple systems to

handle/process claims.

• Licensing required in some states

Supervisor, Aramark

Dallas, TX | June, 2014 to October, 2016

• Addresses customers' issues when they arise.

• Modeling and acting in accordance with Starbucks guiding principles.

• Maintains a calm demeanor during periods of high volume or unusual events to keep

store operating to standard and to set a positive example for the shift team.

• Contributes and delegates a positive team environment by recognizing alarms or

changes in partner morale and performance and communicating them to the store

Going to college for an Associates degree in culinary arts.

Currently have an Associates degree in teaching foreign languages