Gera Turner

I’m an IT support professional with over 10 years of experience in healthcare and customer service, now specializing in technical troubleshooting and end-user support. I’m CompTIA Security+ certified and skilled in access management, software and hardware troubleshooting, and documenting IT processes. My background has taught me the importance of accuracy, communication, and data security — all qualities I bring to every help desk or technical support environment. I’m passionate about learning, problem-solving, and helping people use technology more effectively.

IT support professional with 10+ years of experience in healthcare and customer service, now specializing in technical troubleshooting and end-user support. CompTIA Security+ certified and skilled in access management, Active Directory, and Office 365 administration. Known for resolving software, hardware, and network issues efficiently while maintaining accuracy, documentation, and compliance. Recognized for clear communication, strong problem-solving, and a focus on improving user experience and system reliability.

CompTIA Security+ (SY0-701) – Certified 2025. Completed a comprehensive cybersecurity program covering network security, identity and access management, threat analysis, and risk mitigation. Currently expanding technical skills through continuous learning in IT support, system administration, and cybersecurity fundamentals.