george laniyan

I am a middle-aged, friendly African-American male who'd like to fulfil an interest in honing my customer service skills and relations with a globally competitive marketing business as Whole Foods Market.

Demonstrate and promote a 100% commitment to providing the best possible experience for our guests.  

Responding to guest requests with diligent follow through - job functions include empowerment to resolve guest issues through the Make it Right process.   

Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.  

Handle collection efforts of all in-house balances: accounting all cash, check, credit card and city ledger accounts.  

Setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.  

Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.  

Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.  

Periodic tours of the property to ensure the property is meeting brand standards.  

Assist and provides reasonable accommodations in response to guest requests whenever possible and practical  

School: Northern Virginia Community College, Alexandria, Virginia, campus

Major

A.A.S., HOSPITALITY MANAGEMENT

A.S., BUSINESS ADMINISTRATION