Genesis Cabrera

Proven leader and strategic thinker, excelled at CVS Pharmacy by driving team performance and

enhancing customer satisfaction. Expert in cash handling and team leadership, adept at resolving

conflicts and boosting sales through

innovative strategies

CVS Pharmacy | Suwanree, Georgia

Shift Sueperviseor

09/2023 - 01/2024

Handled emergency situations with composure and in

accordance with

company guidelines.

Evaluated and assessed personnel to identify potential

candidates for

promotion.

Assigned tasks to team members based on their strengths

and skill sets.

Handled escalated customer concerns and emergencies in

absence of

manager or supervisor.

Educated customers about offerings, promotions and

pricing to boost sales.

Assisted upper management with daily operations to

meet standards of

service and quality.

Resolved customer complaints promptly to maintain a

high level of

satisfaction

T-mobile | Suwanee, Georgia

Sales Associate

06/2022 - 10/2022

Processed returns, exchanges, and refunds

in accordance with company policies.

Watched for and recognized security risks

and thefts to prevent or handle situations.

Maintained cleanliness of store environment

including floors, windows, displays.

Answered incoming telephone calls to provide

store, products and services information.

Analyzed sales data to identify trends and adjust

sales strategies accordingly.

Upsold additional items based on customer

interests and needs.

Performed floor moves, merchandising,

display maintenance and housekeeping to keep sales

areas well-stocked, organized and current.

Built and maintained relationships with peers and

upper management to drive team success.

Sold various products by explaining unique features

and educating customers on proper application or usage.

Answered customer inquiries regarding product

features, pricing, and availability.

Assessed customer needs to provide assistance and

information on product features

The Urban Assembly School For Technology | New York, NY

High School Diploma