Gali G.

Motivated and versatile professional with a dual B.A. in Environmental Studies (Conservation and Restoration) and Spanish from Sonoma State University. Over 8 years of combined experience in environmental compliance, customer service, and small business management. Proven track record in project coordination, data analysis, and public outreach for municipal water agencies, alongside entrepreneurial success as owner of a floral design business. Skilled in GIS, Excel, and report preparation, with a strong commitment to sustainability, community engagement, and efficient operations. Fluent in English and Spanish.

San Jose Water

Customer Service Representative
 March 2017 – November 2021

• Responded to customer inquiries on water quality, service setup, billing concerns, and emergencies via phone, email, and walk-ins.
• Scheduled service appointments addressing high usage, leaks, and conservation concerns.
• Resolved service complaints, such as no water or emergencies, using GIS software.
• Processed payments, deposits, and reconnection fees through an internal payment system.

City of Mountain View

Public Works Office Assistant II (Limited Term)
 September 2016 – March 2017

• Maintained accurate records of facilities program activities and assisted with tracking and mailing invoices, legal notices, and reporting documents.
• Supported budget report preparation through data entry and organization.
• Drafted and recorded meeting minutes.

City of Santa Clara – Silicon Valley Power

Energy Conservation Associate Consultant
 July 2016 – September 2016

• Processed applications for SVP’s Home Rebate programs and responded to inquiries about sustainable energy usage.
• Conducted data entry and distributed public correspondence.
• Compiled and analyzed data to prepare comprehensive reports and summaries.

Alameda County Water District

Water Conservation Specialist (Limited Term)
 January 2016 – July 2016

• Monitored and ensured compliance with emergency ordinance best practices.
• Conducted field investigations for Green Businesses and residential landscape surveys.
• Created and managed GIS maps and information databases.
• Analyzed data and prepared graphs, charts, and summary reports.

WaterWise Consulting Inc.

Water Conservation Specialist
 December 2014 – January 2016

• Performed irrigation audits to improve efficiency and recommended technical solutions.
• Conducted extensive landscape conservation audits and managed incentive programs.
• Compiled and analyzed data to produce technical reports and statistics.
• Maintained comprehensive databases, technical records, and professional service contracts.

City of Calistoga

Outreach Specialist (Limited Term)
 May 2014 – September 2014

• Implemented the City’s water efficiency programs and educated the public on water conservation practices.
• Delivered presentations on irrigation techniques at public events.
• Compiled and analyzed data to produce historical documents on water consumption.

BA in Environmental Studies and Spanish