Gabriel Royce

Versatile Software Development professional with remarkable experience in end-to-end software design and development and product management across industries. Experienced in utilizing and integrating third-party and custom tools to effectively enhance product and improve client experience. Skilled in implementing process improvement initiatives as well as effectively managing teams to improve produced value.

InvestCloud Inc | Frontend Developer (Remote)                                                                                             Jul 2023 - Apr 2024

• Spearheaded the development and deployment of sophisticated web applications using specialized proprietary technology, empowering clients to efficiently manage assets exceeding $400 million, thus significantly contributing to their financial success and operational efficiency.
• Enhanced project transparency and communication by maintaining comprehensive documentation for multiple project implementations and bug resolutions, facilitating the seamless collaboration across teams.
• Provided critical support to over 10 financial institutions and their extensive user base of over 20,000 by adeptly managing and resolving QA, feature requests, and bug-fix tickets, ensuring optimal system performance and user satisfaction.
• Played a pivotal role as a key member of an engineering team, orchestrating project solutions from conception to successful deployment, resulting in seamless integration and the delivery of high-quality outcomes.

Pantheon Financial/Wandering King Studios | Frontend Web Developer (Remote)                                               Feb 2023 - Present 

• Conceptualized and developed an enticing landing page featuring custom artwork and animations, elevating its appeal to investors.
• Revamped and modernized various web pages to enhance UI clarity and ensure mobile responsiveness, thereby improving user accessibility and engagement.
• Created comprehensive wireframes and mockups to delineate project milestones and establish transparent client expectations.

MHD Communications | Support Technician (Remote)                                                                               Nov 2022 - Feb 2023

• Engineered an API facilitating seamless connection between two ticketing systems, managing a daily data load of 300 tickets, enhancing efficiency, and simplifying the user experience.
• Designed and implemented an intuitive Admin Dashboard for centralized API management and maintenance, optimizing operational workflows.
• Provided exemplary client support by offering guidance through documentation and collaborating with team members to ensure optimal service delivery, effectively resolving client issues.

Plansource | Benefit Coach (Remote)                                                                                                            Jul 2022 - Sep 2022

• Orchestrated team development, enhancing service quality and product implementation through upskilling initiatives.
• Directly interacted with clients, resulting in a notable 40% increase in satisfaction scores by effectively addressing their concerns.
• Implemented strategic changes within the department, driving improved resource utilization, workflow efficiency, and team morale.

General Assembly | Software Engineering Immersive Remote 

Full-stack software engineering immersive student in an intensive, twelve-week, 450+ hour program focused on product development fundamentals, object-oriented programming, MVC frameworks, data modeling, and team collaboration strategies. Developed a portfolio of individual and group projects.

Palm Beach State College | Palm Beach Gardens, FL | AS in Programming