francis bentum

 I seek to evaluate performance, provide recognition and discipline as needed, and resolve complaints or issues to maintain a productive and efficient work environment

I bring over 12 years of experience in international management and communication, with a strong focus on customer service and relationship-building. Throughout my career, I have honed my skills in providing exceptional service, resolving customer issues, and ensuring satisfaction. In addition to my customer-facing roles, I have gained experience in sales and project coordination, utilizing my communication and problem-solving skills to contribute to team success. My academic background in Technology Management and my practical experience have allowed me to develop a well-rounded skill set in managing customer needs and organizational goals.

I am currently pursuing a Master's in Technology Management at the University of Northern Iowa, where I focus on combining technical expertise with strategic management principles. This program equips me with a deep understanding of technology-driven business processes, leadership, and innovation. Additionally, I hold a Bachelor's degree in Computer Applications, where I gained foundational knowledge in computer systems, programming, and data analysis. My academic journey has been complemented by practical experience in project management, problem-solving, and system design, all of which I apply to my current professional work.