Frances Santacruz

I am eager and excited to get back into the workforce full time now that both my boys are grown up.  It's time for me to start my own adventure.

Professional Summary

Dynamic and results-driven professional with over 10 years of experience in leadership, procurement, account management, and customer service. Proven ability to organize large-scale events, manage budgets up to $75K, resolve complex challenges, and enhance stakeholder relationships. Proficient in Microsoft Office Suite with strong interpersonal, organizational, and communication skills. Seeking an impactful role where I can contribute to organizational growth and team success.

Professional Experience

Self-Employed / Proprietor 
A Little of This, A Little of That (ALOT2), Lancaster, CA 12/2016 – Present

• Creating concrete statues of all styles and sizes.
• Efficiently manage the daily operations of concrete projects, including ordering materials and supplies.
• Executes all phases of statue making, from initial stock preparation to final sale.
• Utilized precision measuring tools to conduct thorough analysis of ingredients needed.
• Experienced in operating and maintaining concrete machinery, vibration table, levels, and other items needed to complete each project. 
• Set up exhibit booth to display a beautiful and welcoming environment which helps show the products in a positive light.

Delivery Driver
Treehouse Cannabis Dispensary, Palmdale, CA | 02/2023 – 06/2023 

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times and effective most routes.
• Handled customer service complaints with professionalism and knowledgeable responses.
• Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
• Processed payments by verifying the amount of cash received and logged.
• Submitted receipts and money received from deliveries at end of each shift.
• Transported and safely delivered items to prevent damage or loss.

PTA President/VP/Historian/Volunteer
Quartz Hill Elementary School, Quartz Hill, CA | 08/2008 – 12/2016

• Managed parent-teacher coordination for a school of 800+ students.
• Collaborated with principals and board members to enhance educational programs.
• Organized and executed large-scale events, including Yearbook, Harvest Festival, and fundraisers.
• Developed and maintained an annual budget of $75,000.
• Built strong relationships with community organizations to support school initiatives.

Procurement Specialist
Northrop Grumman Mission Systems, Van Nuys, CA | 02/2004 – 01/2005

• Provided procurement support for a $14.6 million Radar Open Systems Architecture (ROSA) project.
• Managed purchase orders, vendor quotations, and procurement records.
• Resolved invoicing and delivery discrepancies while ensuring timely purchases.
• Streamlined vendor communications to secure competitive pricing and quality terms.
• Coordinated return and replacement of damaged goods, ensuring transaction accuracy.

Senior Account Manager
NSC Communications Services, Inc. (Pacific Coin), Van Nuys, CA | 10/1998 – 12/2003

• Managed national corporate accounts (e.g., Sizzler, Carl’s Jr., Arco), ensuring exceptional service delivery.
• Led payphone operations for over 3,500 locations across Southern California.
• Improved profitability by assessing new sites and reducing unprofitable locations.
• Strengthened relationships with the Los Angeles Community College District.
• Prepared budget reports and supported general management with strategic initiatives.

Senior Customer Service Representative
Hydrel, Inc. (Division of GTY Industries), Sylmar, CA | 03/1996 – 10/1998

• Supervised customer service operations across 20 Eastern States and Canada.
• Managed client sales, lighting applications, and problem resolution for commercial projects.
• Trained and supervised support staff to enhance department efficiency.
• Collaborated with engineers and representatives to address installation and maintenance issues.

Education

Bachelor of Science in Business Management
University of Phoenix, Woodland Hills, CA | 07/2001 – 05/2005