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La Puente
Focus Kwok

Focus Kwok

E-commerce | Customer Support

Customer Service / Support

La Puente, Los Angeles

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About Focus Kwok:

I am an e-commerce and customer support professional with a strong focus on optimizing processes and enhancing customer satisfaction. With nearly three years of experience in customer support and two years in e-commerce, I excel at managing order workflows, resolving issues efficiently, and leveraging customer insights to enhance operational efficiency.

Experience

Order Specialist @SHEIN

Education

Bachelor of Business Administration - Marketing Management
California State Polytechnic University, Pomona
2014 - 2018

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