Fidel U

Etech Consulting, LLC         Executive Assistant            2020 - 2023

• Online research, database cleanup, scrub and build a contact database, hot and warm lead nurturing, cold calling, email contacts, set appointments.
• sell, present and deliver information to potential clients; discover client needs and offer solutions and support, qualify leads from digital campaigns, conferences, references and tradeshows; create and maintain a database of prospect clients; making outbound calls; maintain customer information records; scheduling and perform demos.
• Collection & accounting support, billing, collections and receivables follow-up, office operations & tasks, general administrative work.
• Open, track and close CRM service orders, process service orders; simple bookkeeping, transfer information across software platforms; account collections, project management, customer training.
• client and team scheduling, monitoring deadlines, organizing G-Drive folders, attending meetings and take notes, assisting with project testing and documentation, review product launch checklists, checking the AP site regularly, assisting with future testing and documentation, documenting milestones on projects.

Leventis Group        Legal Manager/Secretary      (2016 - 2020)

• Welcomes guests and clients by greeting them in person or on the telephone, and by answering or directing inquiries.
• Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics to help coordinate case preparation.
• Reads, researches, reviews, verifies, and routes correspondence, reports, and legal documents.
• Drafts, revises, and edits letters and other written documents, and collects and analyzes information.
• Organizes client conferences, and attorney meetings by scheduling couriers, court reporters, expert witnesses, and other parties, and by coordinating preparation of charts, graphs, and other courtroom visuals.
• Prepares expense reports and generates revenues by documenting and inputting attorney billable time and reimbursable expenses, preparing invoices, and tracking payments.
• Maintains attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering; and anticipating changes in litigation or transaction preparation requirements.

Bachelor of Law (LL.B)                   2007

Barrister at Law   (B.L)                    2009

Customer Service Support

Certified Administrative Professional