Felicia Quire

Hardworking and detail-oriented administrative professional with 15+ years of experience in data entry, customer service, and office administration. Proficient in utilizing various software systems, including eTUMS, QNXT, ProFAX, ProPAT, and Milliman Criteria. Proven ability to maintain accurate and complete documentation, ensuring data integrity. Skilled in creating and updating spreadsheets, and migrating data from legacy systems to new databases. Strong communication and organizational skills, with experience in managing multiple projects simultaneously. Possesses a strong background in customer service, with experience in handling inbound calls and resolving customer issues. Proficient in Microsoft Office software and has experience in preparing agendas, spreadsheets, and presentations. Possesses certifications in Food Handler Certification and Professional in Human Resources.

Upselling • Merchandising • Clear language communication • Business development • Computer skills • Account Reconciliation • Debits & credits • Office experience • Administrative experience • Phone etiquette • Hotel experience • GAAP • iOS • Technical accounting • Salesforce • Live chat • Sales strategy • Payroll • Computer hardware • Account analysis • Sales • Management • Medical records • HIPAA • Attention to detail • Order entry • Patient care • Medical terminology • English • Spirits experience • Transportation management systems • QuickBooks • Software troubleshooting • Medicare • Project implementation • HubSpot • Microsoft Project • Budgeting • Wiki systems • Travel planning • Paychex • Patient interaction • Computer operation • Negotiation • Manufacturing • Adaptability • Typing • Paycheck issuance • Journal Entries • Interpersonal skills • Medical office experience • Phone customer support • Office management • Medical billing • Human Resources • Bank reconciliation • Experience with children • Aged receivables report • Product demos • Automotive repair • Sales payment report • Marketing • Handling customer exchanges • ICD-10 • Hospital experience • Inside sales • Outpatient • Productivity software • ADP • Pricing • Mobile applications • Operating systems • Restaurant experience • Underwriting • CRM software • Records management • Patient monitoring • Accounting software • Banking • Customer relationship management • Research • Payment performance report • CPT coding • Clerical experience • Excel formulas • AI • Analysis skills • Microsoft Office • Sage • Accounts Receivable • Clinic • Microsoft Word • Microsoft Powerpoint • QuickBooks Payroll • Financial services • General ledger accounting • ICD-9 • Patient service • Customer service • Financial software • Achieving HIPAA compliance • Time management • Inventory management • Adobe Acrobat • Content management systems • Customer payment analysis report • Construction • Case management • Hospitality • Appointment scheduling • Written communication • Accounts payable • 10 key typing • Medical collection • Oracle • Behavioral health • Microsoft Outlook • Communication skills • POS • Supervising experience • Surveillance • Grammar Experience • Organizational skills • Anatomy knowledge • Front desk • ICD coding • Clear verbal communication • Microsoft Access • Leadership • Documentation review • Windows • Phone call management administrative professional 

Graduate with 30 credit hours in Business management