Faraz Sohail

Professional Experience

Moody's                                                                                                                                      Oct 2024 – Present 

Project Manager | Organizational Change Management | Customer Success 

Industry: Moody's Corporation operates in the financial services industry, specifically in the areas of credit ratings, risk analysis and financial intelligence. The company is best known for its credit rating agency, Moody's Investors Service, which evaluates the creditworthiness of issuers of debt securities, including corporations, governments, and financial institutions. Moody's Analytics, another division, provides data, analytics, software, and advisory services to support decision-making in financial risk management and economic forecasting.

Platform: Credit Lens, Data Alliance, Salesforce, Microsoft Co-Pilot, Jira, Data Analytics, Custom-built dashboards for financial modeling, forecasting & reporting.

Engagement Summary: The Canadian Investment Regulatory Organization (CIRO) has recently initiated several key projects to enhance regulatory compliance and investor protection in Canada's financial markets. Additionally, CIRO has partnered with Fitch Learning to develop a new proficiency model aimed at elevating assessment standards for Canadian investment dealers. 

The engagement at Moody’s successfully supported the adoption of new tools, processes & cultural shifts tied to their digital transformation initiatives. By aligning stakeholders across divisions, implementing tailored communication plans & deploying comprehensive training programs for platforms like Credit Lens & Data Alliance, the project minimized disruption & ensured compliance. Feedback loops and metrics were used to refine strategies, achieving faster onboarding, high user satisfaction & streamlined workflows. Robust project management ensured objectives were met on time and within scope, while a focus on customer success delivered smooth transitions and proactive issue resolution, empowering teams to drive measurable business outcomes.

• Strategic Planning and Implementation: Develop and execute comprehensive project plans that align with both internal objectives and CIRO's evolving regulatory requirements.
• Change Management: Lead change management initiatives, employing strategies to facilitate smooth transitions for all stakeholders, including employees, clients, and partners. This includes communication plans, training programs, and support systems to address concerns and ensure a unified approach to the transition.
• Training and Enablement: Incorporated hands-on workshops, e-learning modules, and real-time support to enhance platform adoption.
• Regulatory Compliance: Coordinate closely with internal leadership to ensure all activities comply with CIRO's new frameworks and guidelines, maintaining transparency and adherence to regulatory standards.
• Operational Oversight: Oversee all operational aspects of the transition, ensuring that both B2B and B2C operations are effectively managed during the wind-down process. This includes redefining processes, reallocating resources, and implementing new systems to support ongoing operations and the eventual handover to the new provider.
• Stakeholder Engagement: Maintain active engagement with all stakeholders, facilitating communication and providing updates on transition progress. This involves working closely with clients to manage expectations and address any concerns related to the transition.
• Risk Management: Identify potential risks associated with the transition process and develop mitigation strategies to address them proactively.

Johnson & Johnson USA, Canada                                                                                                May 2023 – Sep 2024 

Digital Cloud Transformation | Organizational Change Management | Customer Success 

Industry:  World’s largest and most broadly-based healthcare company (comprised of Manufacturing, Consumer Health, Pharmaceuticals and Medical Devices) 

Platform: Microsoft Cloud Azure, CRM, ERP, SAP S4 Hana, Enable Now, Cloud HR implementation, Installation and service side are Oracle Fusion. Manufacturing plants moving to SAP ServiceNow, Service Catalog, Request Management Process, Medidata Solutions, Veeva, Blue Yonder/Red prairie, AWS, AEM, DAM, JJ Learn. 

• Successfully led a global ERP transformation at Johnson & Johnson, integrating SAP S/4HANA across multiple business units to streamline operations, improve data accuracy, and enhance decision-making capabilities.
• CRO Support: Coordinate with Contract Research Organizations (CROs) for outsourced clinical trial activities, managing contracts, performance expectations, and vendor relationships. Ensure CRO activities align with project goals and regulatory requirements. 
• Adobe DAM and AEM were used at Johnson & Johnson and other clients to make communication during changes easier. 
• Meeting Support: Organize and facilitate project meetings, including stakeholder meetings, steering committee sessions, and cross-functional team meetings. Document meeting minutes, action items, and decisions to drive accountability and progress. 
• EMR Systems: Collaborate with Electronic Medical Record (EMR) system teams to ensure proper data exchange between project systems and healthcare IT infrastructure. Address data privacy and security concerns to protect patient information. 
• BI (Business Intelligence) Tools: Utilize BI tools to analyze project data, identify trends, and generate insights to support data driven decision-making. Develop dashboards and reports to monitor project performance and communicate progress to stakeholders effectively. 

SafeLite Group Inc. Owned by Belron, USA, Canada, APAC, EMEA                                                    Nov 2022 – May 2023 

Global Organizational Change Management | Process Improvement | Training & Development 

Industry: Manufacturing Automotive glass and insurance claims management 

Platform: CRM, Oracle Cloud HCM, Supply Chain Execution (SCE), High Jump, Order Management System (OMS), Warehouse Management System (WMS), MuleSoft, Koerber Supply Chain Solutions, Adobe DAM, Salesforce, Jira. 

• Spearheaded change management and training programs for cloud technology integrations in smart factories.
• Helped with project management efforts for the integration of digital and cloud-based solutions in manufacturing environments.
• Developed product change management strategies for Oracle Cloud Supply Chain Execution, ensuring operational efficiency.
• Acted as the CSM, ensuring seamless product transitions and maximizing client satisfaction. 

Otsuka Pharmaceutical USA | Japan                                                                                                Feb 2022 - Nov 2022

ERP Transformation | Customer Success Manager – SAP Projects

Industry: Pharmaceutical business that provides breakthrough treatments for patients around the world, and a nutraceutical business that helps people maintain good health. 

Platform: SAP S4/HANA and SAP Ariba on cloud – Source to Pay (STP), Order to Cash, Record to Report (RTR), SAP Solution Manager, SAP Reporting and Analytics. 

• Drove change management for SAP S4/HANA and SAP Ariba implementations, focusing on regulatory compliance.
• Coordinated product lifecycle from development to launch, aligning roadmaps with corporate objectives.
• Provided CSM services, delivering post-implementation support and enhancing user experience across teams.

Honda Motor Company Ltd Worldwide                                                                                             Jun 2021 - Feb 2022

Global Change Management | Training & Enablement - Adobe & SAP Platforms

Industry: Multi-Industry Company and one of the largest Japanese automobile manufacturers 

Platform: SAP S4HANA, Success-Factors HXM cloud solution, Adobe DAM, AEM, Enable Now

Engagement Summary: Led Organizational Change Management (OCM) for the transformation implementation of SAP S4HANA and SuccessFactors HXM. Utilized Adobe DAM and AEM to enhance global communication and collaboration. Established change champion networks and delivered train-the-trainer programs to ensure seamless system adoption and long-term success.

• Implemented Adobe Digital Asset Management (DAM) and Adobe Experience Manager (AEM) to facilitate communication, collaboration, and content delivery during organizational changes. 
• Established change champion networks and delivered train-the-trainer programs.
• Participate in workshops to design new business processes that leverage ERP capabilities. 
• Develop systems processes that align with business goals and ensure data integrity across platforms.
• Collaborate with the technical team to develop functional designs that meet business requirements.
• Assist with the development and design of system reporting.
• Assist with the development of test plans and writing of detailed test cases for both system testing and user acceptance testing (UAT).
• Coordinate and assist with the execution of test cases, ensuring compliance with specified requirements.
• Support the creation of comprehensive training materials that reflect new ERP functionalities and processes.

Hologic Medical Device Company, Biotechnology, USA, UK, EMEA                                                   Nov 2020 – May 2021

Cloud Transformation Change Specialist | Training and Communications Manager – Oracle Cloud

Industry: Breakthrough Diagnostic & Medical Imaging solutions – medical technology company primarily focused on women’s health; medical devices for diagnostics, surgery, and medical imaging 

Platform: Global Oracle Cloud Core HR, Employee Self Service, Manager Self Service, Onboarding and Recruiting (ORC) Engagement Engagement Summary: Supporting ERP cloud Transformation rollout. Implementation to upgrade to Oracle Cloud 

• Led Oracle HCM implementation and developed training materials (videos, job aids) for global teams.
• Managed change impact analysis and communication strategies for the Microsoft Teams transformation rollout.

Tiffany and Company, New York City | Global                                                                                  Aug 2019 – Nov 2020

Organizational Change Manager | Business Transformation – Oracle Cloud HCM Implementation

Industry: Luxury Goods – Designs, manufactures, and retails High end Jewelry | Diamond Supply 

Platform: Global Oracle Cloud HCM 

Engagement Summary: Implementation of Oracle Cloud across parent and subsidiaries to replace PeopleSoft. 

• Led change management for Oracle HCM cloud implementations, ensuring smooth transition for employees and management.
• Supported product delivery for HCM platforms, aligning technology solutions with business objectives.
• Coordinated project management, ensuring on-time delivery and integration of Oracle HCM solutions.

RPM International, USA | Canada                                                                                                    Feb 2019 – Aug 2019

Organizational Change Manager – Oracle Cloud ERP

Industry: Manufacture and Market High – performance building materials and Industrial Brands

Platform: Oracle Guided Learning (OGL), UPK, Oracle Cloud ERP

Engagement Summary: Spearheaded the Organizational Change Management (OCM) strategy for RPM International’s Oracle Cloud ERP implementation. Managed change initiatives across multiple regions, ensuring the seamless adoption of new systems and processes. Played a key role in developing and delivering training programs, communication strategies, and readiness activities for successful rollout 

• Steered stakeholder alignment by conducting impact assessments and crafting communication strategies that mitigated resistance and ensured buy-in across all organizational levels.
• Facilitated seamless adoption of Oracle Cloud ERP by developing tailored training content and utilizing Oracle Guided Learning (OGL) to enhance user engagement and reduce downtime during the transition.
• Championed cultural and process shifts by driving change initiatives that focused on long-term behavioral changes, ensuring the sustainability of new processes and technologies within the organization.

Thermo Fisher Scientific Inc. North America, EMEA, APAC                                                                 Feb 2018 – Feb 2019 

Scrum Change Coordinator | Training & Adoption – Workday and Oracle Cloud

Industry: HealthCare, Life Sciences, Pharmaceutical Value Chain 

Platform: Workday, Oracle Cloud HCM and Oracle Cloud ERP 

Engagement Summary: Managed and supported global transformation initiatives across HR, finance, and operations using Oracle Cloud and Workday platforms. Focused on developing change management strategies to ensure seamless adoption and operational efficiency.

• Conducted Stakeholder Analysis for global sites to document scale of impact on 2,200 Stakeholders. 
• Supported change management for clinical trial management systems (CTMS) by assessing the impact of Oracle Cloud and Workday integrations on trial workflows and compliance processes.
• Responsible for daily SCRUM inputs and assigning change activities owners and due dates to track progress across clinical trial and back-office functions.
• Defined Change Impact Assessment to state changes, areas of impact, scale of impact on the affected audience 
• Developed and delivered training content in the form of module-based courseware, key understandings and training guides. 

Consolidated Edison, New York, NY (Con Ed)                                                                                    May 2017 – Feb 2018

Change Management Consultant – PeopleSoft to Oracle Cloud Migration

Industry: Energy 

Platform: PeopleSoft to Oracle Cloud 

Engagement Summary: PeopleSoft Talent Acquisition Management (“TAM”) and Candidate Gateway (“CG”) implementations from in-house legacy systems, HCM, OBIEE, Procurement, iProcurement, BI Tools, Financials (AP, AR, CM, FA, GL, AGIS) 

• Conducted Leadership Alignment Workshops and developed and deployed Leadership Stakeholder Analysis. 
• Developed Communications Plan for key messaging deployment of milestone announcements & leadership talking points. 
• Communication campaign, engagement strategy and training strategy 
• Preparation of in-house Training partners to ensure execution to plan. 

American Tire Distributors (ATD) USA, Canada, EMEA                                                                       Jun 2014 – Jan 2017 

Enterprise Change and Learning Lead | Quality Assurance (QA) – Cloud Solutions

Industry: Logistics

Platform: Oracle Cloud ERP, Workday, Amazon Web Services (AWS) 

Engagement Summary: My role involved developing change management strategies, engaging stakeholders, coordinating training, and monitoring progress for smooth transitions. Additionally, I established quality standards, executed testing procedures, identified improvements, and led a team to drive excellence across projects. Through my leadership and collaboration, I contributed to successful change implementations and maintained high-quality standards within the organization. 

• OCM Leadership: Championed change management efforts by communicating key changes, mitigating resistance, and promoting alignment between stakeholders and organizational objectives.
• Training & Readiness Oversight: Oversaw the creation of training materials and facilitated workshops that ensured employees were equipped to embrace new processes, driving successful system adoption. Helped with training over 8000 employees and supported the businesses through implementation and go-live. 

Ever Source Energy (Formerly known as Northeast Utilities) USA                        Jan 2014 – Jun 2014 

Change Management Business Transformation | Quality Assurance

Industry: Energy 

Platform: Oracle HR, Financials (AR, AP, FA, GL, CE, AGIS), Project Costing, Project Billing 

Engagement Summary: Delivered OCM programs 

• Managing and coordinating the quality assurance efforts related to implementation and maintenance projects. 
• Managed the creation, deployment and adoption of all training materials. 
• Establishing testing timelines, resource planning, and coordinating test activities to ensure they align with project milestones and deliverables. 

Alberta Health Services Canada                                                                                                       Jan 2013 – Dec 2013 

Organizational Change Management | Quality Assurance

Industry: Healthcare

Engagement Summary: Oracle ERP, OBIEE, HCM, Finance and Warehouse Management (WMS) distribution operations. 

• Provided oversight of project including Quality assurance, change management, communications, training materials. 
• Engaged with Business, Test leads, Subject matter experts, service delivery lead and act as a Quality Assurance Manager to gather requirements, confirm testing scope, provide deliverable and clearly define appropriate acceptance criteria. 
• Developed UPK Content across all Oracle applications & Provided Go-Live and Post Go-Live Education and Training support.

A dynamic and results-driven professional with 18+ years of expertise in AI Transformation, Digital Cloud Transformation, and Organizational Change Management (OCM). Proven track record of aligning AI-driven solutions, processes, and technology to drive innovation and measurable business outcomes.

Skilled in building AI adoption frameworks, implementing enterprise-level digital transformations, and fostering cross-functional collaboration. Certified PMP, Agile Scrum, and Oracle Cloud HCM professional with extensive experience in global change management, business analysis, and leveraging emerging technologies for sustainable growth.