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fabi pagan

fabi pagan

Customer Experience Operations & Training Manager

Administrative

San Antonio, Bexar

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About fabi pagan:

Training-focused Sales and Customer Experience Leader with 4+ years of progressive Medicare and Medicaid telesales, coaching, agent development, team leadership, and operations experience. Expert in delivering impactful training sessions, live call coaching, onboarding, and performance improvement strategies. Recognized for creating positive, high-performance environments through motivational leadership, strong communication, and solutions-oriented problem solving. Adept at managing teams in both remote and onsite settings while consistently meeting or exceeding sales and service metrics.

Experience

Training-focused Sales and Customer Experience Leader with 4+ years of progressive Medicare and Medicaid telesales, coaching, agent development, team leadership, and operations experience. Expert in delivering impactful training sessions, live call coaching, onboarding, and performance improvement strategies. Recognized for creating positive, high-performance environments through motivational leadership, strong communication, and solutions-oriented problem solving. Adept at managing teams in both remote and onsite settings while consistently meeting or exceeding sales and service metrics.

Education

Completed undergraduate coursework

Active Health, Life, and Annuity Insurance License

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