
Eric Arredondo
Customer Service / Support
About Eric Arredondo:
policy compliance, and resolving complex issues in fast‑paced environments. Strong
background in customer service, documentation, and conflict resolution with the ability to
evaluate information, manage sensitive situations, and guide customers through next steps.
Proficient in communication, adaptable, and committed to timely, above-and-beyond
customer satisfaction and problem resolution.
Experience
Responsible for overseeing a team of up to sixteen agents and maintaining frequent
interpersonal and written communication to develop employees and create a cohesive
team culture
• Provide daily and weekly mentoring and personalized feedback to foster on-the-job, off-
the-job problem-solving, conflict resolution and professional growth of employees
• Monitor employee activity to ensure understanding and adherence of company policies
including expectations of attendance and quality of work
Education
Bachelor of Science Communication, Journalism
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