Emily Murphy

Experienced regional leader with a track record of managing multiple locations, driving compliance, and spearheading operational excellence across various regions. Proven ability to lead and influence cross-functional teams without formal authority while building trust and fostering collaboration. Strong expertise in retail, warehouse, and logistics management, with extensive experience improving training, safety, and performance metrics. Adept at implementing strategic initiatives that deliver measurable results in both learning and operational environments.

Career Experience​​

Amazon – Bellingham, MA ​

An online retailer and web service provider, delivering products such as apparel, auto and industrial items, beauty and health products, electronics, grocery, games, and jewelry.

Regional Learning Manager​​​​​​​​2024 – Present

Oversee learning and development for 10 stations, ensuring effective orientation, training, and coaching for associates and drivers. Collaborate with cross-functional teams to develop and implement micro-training programs, driving continuous improvement in safety, quality, and cost performance. Lead KPIs focused on safety, learning quality, and adherence to cost goals related to learning and training operations.

▪ Spearheaded new hire onboarding compliance improvement from 87% to 99.3% within two months, significantly enhancing operational standards across the region.

▪ Partnered with safety teams to develop ongoing training mechanisms for continuous improvement.

▪ Mentored 4 managers nationwide through the Amazon Mentoring Program, fostering professional growth and leadership development as part of the Regional Learning Manager section.

Delivery Station Manager​​​​​​​​2023 – 2024

Directed operations for a delivery station managing over 400K+ packages per week, ensuring adherence to safety, quality, and productivity metrics. Managed 11 salaried managers and 250 hourly employees, overseeing logistics, sortation, and training initiatives.

▪ Hosted automation academy, leading training and development of salaried leaders and ensuring smooth implementation of automation systems.

▪ Facilitated regional LSP 200 Classroom programs on Effective Communication, Emotional Intelligence, and Difficult Conversations.

▪ Led concessions strategy for the MA region, collaborating with station leaders to implement effective action plans, achieving a 43% year-over-year decrease across 8 stations.

▪ Earned Six Sigma Yellow Belt certification, leveraging Kaizen principles to save an average of $100–$150 weekly per station in August and September by managing training labor planning and tracking processes, resulting in total cost savings of $8,372 in two months.

On the Road Operations Manager​​​​​​​2020 – 2023

Demonstrated exceptional leadership by managing a diverse team of 8 salaried managers and 10 independent delivery service providers, overseeing a total of 26 team members. Monitored KPIs to ensure exceptional service standards for on-road deliveries, leading regional initiatives focused on concessions and weather strategy.

▪ Oversaw coordination of 400+ drivers, managing a large-scale operation with 6 salaried managers, 8 independent delivery service partners, and a fleet of ~350 vans.

▪ Designated as the regional weather leader, responsible for assessing capacity risks across all Massachusetts stations and orchestrating volume caps and closure strategies during adverse weather conditions.

▪ Enabled the first launch of electric vehicles in New England.

▪ Recognized as a top-performing regional leader for two consecutive years, excelling in on-road safety metrics.

Petco  – Norwood, MA | Taunton, MA | Mansfield, MA

Petco is a leading pet specialty retailer offering innovative products and services to enhance the well-being of pets and their owners.

General Manager ​​​​​​​​​   2016 – 2020

Store Manager​​​​​​​​​​2007 – 2016

Utilized consultative sales approaches to ensure consistently positive customer experiences and foster strong community relationships. Built, coached, and motivated cross-functional teams, enhancing employee engagement and productivity through talent development and inclusive culture initiatives.

▪ Redesigned inventory systems, achieving a 50% reduction in animal shrink rates and maintaining exemplary stock levels.

▪ Strategically optimized sales and marketing efforts, elevating store sales ranking to #5 out of 22 district-wide.

▪ Successfully transformed an underperforming location with the lowest district customer service score into a top performer for client retention and loyalty.

▪ Resolved escalated customer issues professionally, positioning the location as a "reptile magnet" store and driving significant sales growth.

▪ Increased sales by over 10% across departments, including a 20% rise in grooming and a 33% increase in live aquatics.

▪ Maintained top customer service scores within the district, improving the Customer Loyalty Index by over 10 points.

Early Career​

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Bank of America, Branch Manager | Sovereign Bank, Branch Manager & Assistant Branch Manager | CVS Pharmacy, Store Manager & Assistant Manager

BA History and BA Philosophy - Brown University

Six Sigma Yellow