Emily Kurzynski

I have worked in the customer service industry for a total of 8 years. Throughout my careers, I have been promoted to manager and been given extra responsibilities. My managerial
responsibilities have truly assisted me grow into the hardworking and dedicated person I am today.

I’ve always stepped up to supervise and take a leadership role. Due to my experience as a manager in the customer service industry; I am able to recognize company standards and fulfill them. As a result, I am confident in my ability to handle tasks with accuracy and diligence. I am also able to work efficiently in fast paced environments. On many occasions, I find myself having to juggle helping customers, answering phones, as well as completing a daily task list. I have gained the ability to become a great multi-tasker over the years. I have also
been in charge of training new employees, as well as current employees in new positions based on my knowledge. Most importantly, I take pride in my work. Customer satisfaction is a top priority of mine and I will go above and beyond to achieve that.

I am an outgoing individual who has a lot of experience in communicating with others, learning how to problem solve, as well as being a leader in many different instances.

2018 Fraser Graduate