Emad Shehata

A Virtual Assistant & Remote Operations Specialist I bring a wealth of experience in virtual assistance, business development, and technical support to the table. My dedication lies in achieving operational excellence and ensuring customer satisfaction at every turn. Throughout my career, I've exceeded business goals by managing multiple client's needs and fostering increased team productivity. As a Virtual Administrative Assistant and Remote Operations Specialist, I excel at handling a wide range of client requests. This role has honed my ability to prioritize and multitask seamlessly. At business development, I spearheaded strategic market expansion initiatives that resulted in a remarkable 80% increase in account openings. Additionally, I streamlined scheduling by organizing over 50 client appointments weekly and boosted follow-up conversions by 15%. My technical expertise extends beyond administrative prowess. During my time at technical support, I resolved over 200 users' tickets per week, maintaining an impressive 98.5% success rate. My solving skills also led to the implementation of solutions that increased overall productivity by a significant 25%. As a Contact Center Operations Supervisor at Ring, I thrived in a leadership role, managing a team of 15 specialists. I conducted performance reviews and led impactful training sessions that measurably improved both team efficiency and customer satisfaction.

Skills & Qualifications:
•Office Administration
•Customer Service
•Business Development
•Customer Satisfaction
•Technical Support
•Cold Calling
•Appointment Setting
•Global Perspective & Communication

Being fluent in English, I possess a strong global perspective,
allowing me to foster effective communication and teamwork across
diverse groups. This translates to a seamless working experience for
clients with international teams.

Looking Ahead:
I am an individual with a genuine desire to apply my skills and experience to challenges. Let's connect!
Feel free to reach out via LinkedIn to discuss potential opportunities.