Elizabeth Klemp

Dedicated Customer Success Specialist with 16+ years of experience managing customer relationships and driving satisfaction in the tech industry. Proven track record in closing inside sales and enhancing client workflows to maximize product utilization. Expertise in cross-functional collaboration, client communication, and retention metrics analysis, consistently meeting sales goals and improving customer support processes. Seeking to leverage extensive account management skills to enhance customer success initiatives.

ProShip inc. | Brookfield, WI

Customer Advocate - January 2024 - July 2025

Customer Success Specialist – June 2019 to December 2023

• Build and maintain lasting relationships with a portfolio of 100+ customer accounts
• Work cross-functionally with multiple departments to ensure customer needs and expectations are met
• Responsible for closing inside sales and processing service and enhancement requests from project discovery through to project approval and scheduling to meet designated sales goals
• Consult with customers to assist in reviewing business workflows and configuration to ensure maximum return from the use of the ProShip multi carrier shipping solution

Operative Inc. (formerly SintecMedia Inc.) | Milwaukee, WI

Senior Business Analyst – January 2013 to June 2019

Client Services Representative –September 2008 to December 2012

• Communicate with clients daily to provide personalized support for all stages of implementation, training, and daily use of a proprietary television program management software application (MAM)
• Work closely with programming departments at Broadcast and Cable networks to resolve everyday issues as well as offering suggestions to streamline existing workflows
• Interact with support teams at other software companies with which my customers were integrated such as VCI, and WideOrbit Traffic 
• Assist in the building of new client databases including ingesting asset and contract metadata and running data imports
• Create and manage project plans for software implementation as well as development of customized software specifications
• Assist in managing an in-house network of databases across multiple SQL Servers
• Serve as an interoffice social chairman organizing company team building and social events

University of Wisconsin, Madison | 2007 

Bachelor of Arts - Communication Arts – Radio, Television, and Film