Elise Dreyer

Results-driven professional with extensive experience in guest services, coordination, and logistical execution. Skilled in managing communications, building strong client relationships, and delivering seamless, memorable experiences. Demonstrates exceptional organizational and problem-solving abilities with a track record of exceeding expectations in dynamic and high-pressure environments. Seeking to bring creativity, precision, and dedication to an Event Coordinator role.

Marriott Vacation Club
Marketing Executive
South Lake Tahoe, CA | 2024

• Maintained timely communication with 50-100 pre-arrivals daily, providing concierge services and addressing inquiries.
• Orchestrated event schedules spanning two months, streamlining team workflows and enhancing service delivery.
• Cultivated strong guest relationships, fostering trust and securing commitments for ownership updates.
• Resolved guest concerns with empathy and professionalism, escalating when necessary to achieve resolution.
• Consistently achieved the highest monthly show rates (90-100%) by leveraging proactive follow-ups and enthusiasm.
• Conducted door drops and follow-ups outside scheduled shifts to maximize marketing impact.
• Increased service engagement by pitching promotions to missed arrivals, optimizing lead utilization.

Heavenly Mountain Resort
Recreation Attendant
South Lake Tahoe, CA | Summer 2022 – Summer 2023

• Informed clients of additional services and promotions, driving a 10% increase in activity revenue.
• Streamlined check-in and check-out processes, reducing wait times by an average of 15 minutes.
• Supported over 500 clients daily, fostering customer satisfaction and loyalty through personalized interactions.
• Coordinated logistics for group activities, ensuring seamless experiences and high guest satisfaction.
• Addressed guest inquiries and concerns proactively, tailoring solutions to individual needs.

Fleming’s Prime Steakhouse & Wine Bar
Hostess
Santa Clara, CA | June 2021 – September 2021

• Managed multiple group reservations, calls, and walk-ins simultaneously, maintaining efficiency and attention to detail.
• Enhanced guest loyalty by remembering preferences and delivering personalized service.
• Worked collaboratively with servers and kitchen staff to ensure seamless service and operational flow.
• Resolved customer concerns with empathy, ensuring satisfaction and repeat business.
• Prioritized tasks effectively in a fast-paced environment, ensuring smooth dining experiences.

University of Oregon
Bachelor of Science in Psychology | Minor in Sociology
Graduated June 2024

GPA: 3.68

Honors: Member of Psi Chi International Honor Society in Psychology, Deans List 

Activities: Intramural Flag Football, Positive Psychology Club