Elias Cortez

I'm Bilingual (English & Spanish), Data Entry, Knowledge of computer programs, and multi-line telephone systems. Skilled in answering a telephone pleasantly and helpfully. Ability to establish and maintain effective working relationships with patients, employees, and the public, well-organized and detail-oriented, and adapt quickly to surroundings. I'm very empathetic and care to help those in need. 

December 2024 – FEBURARY 2025

Customer Service, Gt Independence (Remote job)

• Enter information into databases, such as call logs, for effective record-keeping. 
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

March 2023 - MARCH 2024 

Medical Receptionist/Biller, West Hartford chiropractor         

West Hartford, CT

• Warmly greet each patient by name as they check-in for their appointments.
• Give patients the proper paperwork that needs to be filled out.
• Review paperwork to ensure accuracy and completion and explain any required procedures to prepare the patient before the chiropractor’s exam and treatment.
• Answer the phone.
• Schedules patient appointments.
• Telephone patients who have missed their appointments. 
• Collect payments.
• Enter charges and payments.
• Update doctor stat sheets.
• Promptly and effectively dealing with situations that arise, like when a patient and dealing with the wait, is a key to success.

June 2017 – January 2022

Customer Service, BJ’s Wholesalesclub 

Waterford, CT

• Serve customers by providing product service and service questions resolving product and service problems.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution to solve problems, expediting correction or adjustment, and following up to ensure resolution.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain and clearly understand merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Record and register receipt discrepancies and notify the front line to rectify the situation immediately.