Eden Glick

Seasoned Product Manager with 15+ years of experience in ecommerce strategy, product leadership, and digital marketing. Proven success in driving revenue growth, enhancing user experiences, and optimizing processes to achieve measurable results. Expertise in cross-functional team leadership, strategic partnerships, and data-driven decision-making. Passionate about leveraging innovative solutions to solve complex challenges and deliver impactful outcomes. Skilled in tools like JIRA, Confluence, and Shopify, with a track record of scaling retail and wholesale operations and achieving consistent annual sales growth.

Director Product Management                                                                                                                Jan 2016 - Aug 2024

• Spearheaded cross-platform retailer initiatives, establishing strategic partnerships with Restoration Hardware and Sunbrella, resulting in 30% revenue growth within two years
• Orchestrated technical support for internal systems and databases, enabling the successful launch of 190+ showrooms and reducing downtime by 40%
• Spearheaded creation of proprietary product lines, driving business growth and diversifying revenue streams through strategic material sourcing
• Partnered with Project Management to revolutionize quality assurance practices, slashing application bugs by 62% across 500+ projects and improving customer satisfaction by 40%
• Spearheaded IT department transformation as interim leader, achieving 20% increase in project completion rates and 15% improvement in team productivity

IT Product Manager                                                                                                                                       Jan 2013 - Jan 2016

• Directed cross-functional teams in revamping web and mobile interfaces, leading to a 40% surge in user satisfaction and a 30% reduction in customer support tickets within six months of relaunch
• Championed the transition to JIRA/Confluence, reducing IT response times by 35% and accelerating project delivery by 20%, resulting in a 15% increase in customer satisfaction scores
• Architected and implemented custom e-commerce admin tools, driving a 30% improvement in data management efficiency and a 25% increase in overall system performance

Director of Online Marketing                                                                                                                    Sep 2011 - Jan 2013

• Led cross-functional teams in delivering site builds and campaigns, resulting in a 30% increase in online sales and improved user experience through innovative UX, content, and conversion optimization strategies
• Launched and managed an Affiliate Marketing program that achieved a 500% ROI during peak seasons within the first 12 months, while simultaneously increasing overall traffic and ROI by 40% through strategic ad placement
• Designed and executed integrated marketing campaigns across multiple channels, driving a 30% boost in lead generation through optimized SEO, email marketing, and promotional initiatives

UNIVERSITY OF MASSACHUSETTS AT AMHERST | Amherst, MA

BS, Psychology