Dionté Phillip

I am a task-oriented desktop support technician with a passion to help clients troubleshoot their devices. 

Instacart                                                                                 December 2020 – January 2022

Grocery Shopper and Delivery Driver

● Accurately located and selected specific items to fulfill the customers’ needs in less than 45 minutes and recording progress in an application

● Communicated via cellular device to clients regarding requested orders, reassuring that their needs were fulfilled 

● Properly organized and prepared items ensuring timely and safe delivery

● Communicated with end users over the phone and in-person 

Doordash                                                                                            August 2020 – July 2021

Delivery Driver

● Expedited company stock in downtown Philadelphia on busy Saturday night shift, confirming orders while maintaining prominent level of customer service

● Utilized GPS system on cellular device to deliver to customers in a timely manner

● Followed traffic laws, maintaining a safe delivery of customer stock while operating own vehicle

WSFS Bank                                                                                         June 2020 – August 2020

Intern Retail Banker        

● Provided friendly customer service via face-to-face, telephone, and email

● Handled and processed customers’ transactions in under 90 seconds 

● Meticulously managed and monitored company’s records by accurately inputting customer’s data

DTLR Villa                                                                                                  November 2019 - March 2020

Sales Associate                                                                                 

● Inspected and organized work environment in order to quickly access equipment 

● Satisfied customer needs by selling appropriate solutions while maintaining corporation standards

● Maintained inventory count to ensure accurate and updated information via smartphone app

H&M                                                                                                                July 2019 – October 2019

Sales Advisor                                                                                      

● Promoted loyalty rewards program to clients encouraging them to virtually access company resources

● Arranged products according to popularity and marketing plan

● Operated company currency and completed customer sales 

Awards and Achievements

• President’s List
• Dean’s List
• Academic Recognition Scholarship
• Affordability Assurance Award
• Goizueta Scholarship

Volunteer Experience

Gahanna Lions Camp Volunteer Soccer Coach

• Developed and organized written technical plans to maintain high level of standards in order to accomplish effective team execution
• Evaluated and assessed individual/team performance by highlighting strengths and weaknesses
• Maintained order and constructive discipline as assistant team leader 
• Established mental and emotional support through team bonding activities and hands-on independent skill building

Technical Support Fundamentalists by Coursera                                                     June 2023

CompTIA A+                                                                                                               June 2023

Per Scholas powered by TEKsystems                                                               May 2023

• 12 week academic desktop support training course designed to efficiently configure and regulate issues within a computer and additional advanced technological machinery 
• Virtual interactive labs pertaining to troubleshooting software and installing drivers
• In-depth lectures, covering 20 chapters of system devices, networking, virtualization cloud computing, security, and managing software/hardware
• 96 hours of executing the fundamentals of career preparation through one-on-one coaching

Goldey-Beacom College 

Bachelor of Science: Information Technology                                                           April 2022

Microsoft Office Specialist: Microsoft Office PowerPoint 2016                        November 2021

Microsoft Office Specialist: Microsoft Office Excel 2016                                           April 2019

Microsoft Office Specialist: Microsoft Office Word 2016                                  November 2018