EMPLOYMENT HISTORY Oct 2021 – Jan 2023 Change Management Manager/Digital Transformation Consultant, SCI (Houston, Tx) - Applied The Prosci ADKAR Model, Tools, and Frameworks to support improved client future-state and alignment.
- Defined and executed communication strategies to effectively share information with project stakeholders throughout the project life-cycle.
- Aligned leadership with the goals and objectives essential to successful project execution
- Identified the impacts of the change on affected parties during each sprint/phase of the project, and created/executed detailed action plans to address the human side of change
- Set-up and led a Change Network. Built and executed change management strategies, knowledge sharing, and feedback sessions so that they can understand the importance of their roles as Change Agents.
- Managed and implemented core OCM activities (change strategy and planning, stakeholder engagement, change impact, organizational readiness, and communications).
Feb 2021 – Aug 2021 Change Management/Communication Consultant, AVAAP (Columbus, OH) - Applied a structured change management approach and methodology for the people side of change for function.
- Prepared the impacted stakeholders for the upcoming Workday implementation for the City of Baltimore.
- Created new standard adopted as corporate policy with streamlined templates and faster process by developing and implementing change management tools and activities.
- Communicated program status, performance, milestones, dependencies and issues.
- Identified potential people-side risks and anticipated points of resistance and developed specific plans to mitigate or address concerns.
- Created an “Adoption Kit” to help the city’s agencies reduce their business process awaiting actions.
- Identified and defined change metrics and continually assessed and monitored organizational change readiness.
June 2020 – Feb 2021 Change Management Internal Consultant, The Leeward Team (Houston, TX) - Developed change and stakeholder engagement plans and change network for upstream distribution centers project, creating innovative communication model using infographics to better engage stakeholders and leaders, which improved support and engagement.
- Oversaw, monitored, and measured OCM plan execution and effectiveness of transformation projects.
- Managed work-plan activities, reporting status, and assisting business unit-designated change resources to stay on plan.
- Provided analytics on transformation change management status for management consideration.
- Communicated program status, performance, milestones, dependencies and issues.
- Conducted communication effectiveness and change adoption surveys. Identified change impacts associated with proposed process and/or organizational changes.
April 2020 – May 2020 Change Management Lead Consultant, GP Strategies (Houston, TX) Client: Northern Light Health - Contributed to the development and execution of a set of actionable and targeted change management plans, including communication plan, stakeholder management plan, change impacts, and training plans.
- Created new standard adopted as corporate policy with streamlined templates and faster process by developing and implementing change management tools and activities.
- Charged with the oversight of all internal and external communications for the client and ensured consistent and engaging messages that prepared impacted stakeholders for the implementation.
- Developed change and stakeholder engagement plans and change network for upstream distribution centers project, creating innovative communication model using infographics to better engage stakeholders and leaders, which improved support and engagement.
- Identified measurable success criteria to pilot the solution to ensure it met the business case, requirements, and desired outcomes.
Oct 2019 – Feb 2020 Change Management Internal Consultant, The Leeward Team (Houston, TX) - Developed strategies and tactical execution plans for change management interventions.
- Influenced strong organizational effectiveness by providing change management initiatives, effective project management, cross-functional leadership, corporate training and organizational development.
- Fostered successful relationships with senior leaders, the business and IT stakeholders to communicate change impact assessments and change adoption statuses.
- Developed and executed communication plans and strategies. Implemented a sustainment model.
Aug 2019 – Sep 2019 Communications Lead, GP Strategies (Columbia, Md) - Responsible for preparing the impacted stakeholders for the upcoming implementation/acquisition “Go – Live”.
- Defined the current/future states and developed a prioritized set of actions to help reduce the gaps.
- Developed change and stakeholder engagement plans and change network for upstream distribution centers project, creating innovative communication model using infographics to better engage stakeholders and leaders, which improved support and engagement.
Oct 2018 – Aug 2019 Business Consultant, Kaduceus Properties Inc. (Houston, TX) - Evaluated overall business operations, support franchisee in goal setting, and provide support in business development and implementation of the business operating system.
- Lead the revenue management team with a focus on developing sales processes and strategies to increase revenue and yield. Managed the company’s P&L’s.
- Managed impacts from new customer features and offerings as a business analyst.
- Responsible for implementing the new internal CRM system and O365.
- Identified the change impacts, conducted a readiness assessment and stakeholder analysis.
Jun 2017- Oct 2018 Change Management Principal Consultant, The Leeward Team (Houston, TX) Client – City of Houston Permitting Department - Planned, developed, and coordinated change strategies; identify integration points with other change management efforts.
- Identified key permitting stakeholders and conducted stakeholder engagement activities
- Effectively and efficiently, communicated change impact assessments and change adoption statuses to senior leaders, the business and IT stakeholders
Mar 2016 – Mar 2017 Change Enablement Consultant, Avanade (Houston, TX) Clients: Oil & Gas and Healthcare - Responsible for managing the day-to-day operational priorities and oversaw timeliness, accuracy, and quality of work products.
- Assessed, prioritized, and executed the Avanade/Accenture change management tools and methodology.
- Supported implementation of changes in the organization by working with Project Managers and senior stakeholders
- Facilitated focus group discussions to gather insights and provide recommendations to bring operational efficiency
- Provided efficient and regular change related reporting and insights to management.
Nov 2015- Jan 2016 Change Management Principal Consultant, The Leeward Team (Houston, TX) - Responsible for leading all Columbia Pipeline change management consultants that were dedicated to any and all IT stand-up projects.
- Used the ADKAR Model as well as conducted change complexity assessments to implement O365, to determine the nature and extent of change, employ transition strategies and maintain productivity, manage resistance, and provide post-transition support for all IT stand-up projects.
- Fostered successful relationships with senior project sponsors and stakeholders.
May 2015 – Oct 2015 Process & Change Management Analyst, The Leeward Team (Miami, FL) Client: World Fuel Services - Enhanced projects performance by managing operational efficiencies, schedule management, project plans and requirements documentation.
- Prepared briefing materials for monthly engagement portfolio reviews which aid leadership and stakeholders with decisions to ensure successful implementation of projects.
- Developed and revised departmental program policies, procedures, processes, and guidelines to satisfy Company and regulatory requirements.
- Manage and administer key activities in support of specific programs, large projects, and department goals and initiatives such as project budget, cost, and schedule management.
- Responsible for leading business process improvement and people-centric change management activities for IT strategic, supply chain, and business re-engineering projects.
Apr 2013 – May 2015 Organizational Change Management Principal Consultant, The Leeward Team (Houston, TX) Client: San Jacinto College - Responsible for conducting impact assessments to determine the nature and extent of change, implement transition strategies and maintain productivity, manage resistance, and provide post-transition support for their Banner ERP project and O365 implementation. Primarily focused on Admissions, Financial Aid, Human Resources, and Accounting/Payroll.
- Increased overall project awareness by creating employee profile that was distributed corporate wide.
- Conducted impact analysis to determine size and magnitude of people effected.
- Provided guidance for internal change agents and initiated and managed stakeholder analysis.
Jan 2008 – Mar 2013 Six Sigma Black Belt & Change Management Consultant, Penske Truck Leasing, A GE Company (READING, PA) - Led Star Furniture project to establish an accountability matrix and leadership contracts that were signed by the president. Drove down defects and increased revenue.
- Implemented a design approach where there was none, eliminating multiple and redundant “Critical to Quality” failures, or where process capability was maxed out.
- Validated solutions, validated deployment, identified unintended consequences and implemented corrective plans when required and designed data to demonstrate success (exit criteria).
- Facilitated effective change management tasks for a project that yielded a $5M ROI in less than 2 years.
- Created and executed communications plans, stakeholder engagement plans, and leadership alignment activities that resulted in the retention of high-value customers.
Dec 2003 – Jan 2008 District Rental Manager, Penske Truck Leasing, A GE Company (READING, PA) - Responsible for Commercial and Consumer Rental Product Lines for the 2nd largest district in the company.
- Managed P&L’s and training of over 50 outlying Penske agents. Accountable for success of Commercial and Consumer rentals in Houston, Austin, Brenham, & Bryan/College Station, TX.
- Hired and trained administration employees.
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