Diana Castillo

Analytical and detail-oriented financial professional with 10+ years of experience in banking, investment operations, business intelligence, and compliance. Proven success in securing financing with international institutions (World Bank, CAF, KFW), managing regulatory compliance, and implementing process improvements. Skilled in financial analysis, risk assessment, quality management, and customer service. Adept at leading cross-functional initiatives, managing large-scale data, and delivering measurable results under high-demand environments.

• Directed placement of investment certificates through stock market auctions and OTC markets, raising over $15 million in funding. 
• Monitored and coordinated financing operations with international banks (CAF, World Bank, KFW). 
• Prepared reports on financing operations (Public & Non-Public Debt) ensuring compliance with regulatory requirements. 
• Led planning and updates of regulatory standards within the Quality Management department in compliance with the Ministry of Labor and Telecommunications. 
• Conducted business plan and financial template analysis, improving decision-making efficiency. 
• Served as functional leader for COBIS system improvements, enhancing reporting accuracy and processing speed. 
• Represented organization in National, Regional, and Autonomous Committees, presenting credit modification and approval reports. 
• Oversaw shareholder/economic group identification, risk asset qualification, and disbursement processes.
• Managed databases and performed market research to support business decisions.
• Delivered competitive analysis reports on direct and indirect markets, driving strategic positioning. 
• Audited internal call center processes, improving customer experience and compliance. 
• Developed commercial performance reports by advisor and location, increasing sales efficiency. 
• Presented statistical and market insights to General and Commercial Management.
• Negotiated and opened investment accounts, expanding customer portfolios. 
• Delivered tailored customer service, managing account openings, transfers, and debit card issuance.
• Supported high-volume domestic and international transactions with accuracy and compliance.
• Delivered customer-facing banking services, processing cash/check transactions daily with 100% accuracy. 
• Handled issuance of banking certificates, ensuring compliance with f inancial regulations.

• 2015 Bachelor’s in Business Management Engineering University of Guayaquil 
• 2002 High School Diploma in Accounting and Administration La Inmaculada Educational Unit