Dewan Rashid

Talented, analytical, and team-oriented graduate with a degree in accounting and a year of course work in the information technology field as well as 3 plus years of experience in accounting and 5 plus years of experience in customer service, seeking to contribute to my customer service, accounting, and financial skills to meet an organization's goals in the DMV area.  

Asian Community and Cultural Center                                                                                                                               Lincoln, NE 

Administrative and Budget Specialist (Remote)                                                                                                         August 2024-Present 

Develop and work on maintaining the automated systems using Excel formulas, and access database for tracking the agency program spending and grant goals.  

Set KPIs for the programs make the contingency approach for the grant budget and make predictive analysis for the programs  

Work with the Director of Communication to maintain and track information accuracy using the platform “Network for Good” database.  

Work with the Financial Director and area program managers to monitor and review available grants and ensure ACCC programs comply with the funder's policies and requirements. 

Assist the Executive Director in multiple projects, primarily in donor engagement and management, and preparation for/facilitation of Board meetings 

Assist the grant coordinators in collecting grants, accurately logging numbers in the system, and reviewing supporting documentation for sub-recipient financial monitoring. 

Act as an ACCC representative in public forums and provide positive, knowledgeable, and professional customer service to donors. 

Collaborated with program advocates to develop and maintain progress tracking charts in Asana CRM software, ensuring real-time project updates.   

Beximco Limited                                                                                                                                                                      Dhaka, BD 

Retail Manager / Award: 2021 Best Retail Branch Manager                                                                                     July 2021-July 2022 

Created reports on sales performance using MS Excel, PowerPoint, CRM software, and Power BI. 

Executed successful campaigns, and analyzed Google Analytics and Meta Ads. 

Plan and coordinate logistics for complex internal team events. 

Managed a team of 40 employees, including scheduling and task delegation. 

Screened, interviewed, hired, and evaluated associates quarterly. 

Eastern Bank Ltd                                                                                                                                                                     Dhaka, BD 

Customer Service Representative / Award: 2020 EBL CEO Award                                                                      June 2019 – June 2021 

Utilized Oracle FLEXCUBE for efficient banking operations and accounts payable management. 

Achieved over 95% customer satisfaction through effective communication and resolution of billing inquiries. 

Processed and reconciled accounts payable transactions, maintaining an error rate below 1% with rigorous quality control. 

Exceeded upselling targets by 15% through proactive identification of customer financial needs. 

Assisted in preparing monthly financial statements and reports, contributing to accurate financial tracking and compliance. 

Supported new customer onboarding, focusing on setting up and explaining account-related services, contributing to increased retention.  

EDUCATION 

Washington University of Science and Technology                                                                                                      Alexandria, VA 

Master of Science in Information Technology| GPA: 4.00                                                                                                        April 2024 
Major: Data Management Analytics | Honors: Merit Scholarship  

Bangladesh University of Professionals                                                                                                                                 Dhaka, BD 

Bachelor of Business Administration| GPA: 3.60                                                                                                              December 2018 

Major: Accounting | Honors: Merit Scholarship