Destiny Cotton

A highly versatile and dedicated professional adept at seamlessly blending creative execution with strategic operational management. My foundation lies in graphic design and expert event organization, ensuring all projects are visually compelling and flawlessly executed.

I specialize in elevating client relationships through insightful customer consultation, translating needs into actionable solutions. Crucially, I am a proven team and talent manager, focused on successful onboarding, comprehensive training, and continuous mentorship of new employees to ensure alignment with company standards and rapid productivity.

My proactive approach ensures I quickly integrate company knowledge, focusing not just on performing my duties but actively seeking opportunities to add measurable value to the business success and optimize processes. I champion a culture of continuous improvement and am genuinely open to learning and upskilling as I contribute to the organization's growth.

A results-driven professional with over two years of experience in sales and phone-based customer support. You are a strong communicator with a track record of meeting sales and service goals and adapting to new technology in fast-paced workplaces. You are capable of handling large call volumes, accurately documenting client contacts, and resolving issues using digital technologies and multitasking across platforms. Your experience includes building customer trust, promoting loyalty, and assisting with product selection, purchases, and returns to ensure a positive shopping experience. Crucially, you have demonstrated the ability to quickly onboard and train new employees across multiple roles, covering store procedures, customer service standards, safety, process efficiency, and daily operations. Additionally, you supported management with limited supervisory tasks, such as opening/closing duties.

 WSSU & Career Development Highlights

Strategic Business Acumen: Competed in Ram Pitch, demonstrating strategic thinking, market analysis, and the ability to develop and present viable business concepts.

Creative Production: Gained practical skills in a media production lab, enhancing your graphic design and content creation abilities for various platforms.

Professional Consulting: Worked in Career Development Services, providing consulting to peers on career readiness and resumes, building on your skills in customer consultation and training.

Operational Coordination: Assisted with the organization of career development events and workshops, showcasing your expertise in large-scale event management.