Dempster Johns

I am a self-taught, self-driven technology enthusiast with a strong passion for helping people succeed through great customer support. I'm excited to pursue an entry-level Customer Support Specialist role where I can combine my love for technology with my commitment to delivering exceptional customer experience. 

Over the course of 8 years, I've built hands-on experience supporting technology users while assisting nonprofit organizations, small businesses, and colleagues in previous roles. I genuinely enjoy translating technical concepts into clear, easy-to understand solutions and making sure customers feel confident and supported every step of the way. My passions in support of SaaS and PaaS platforms and the impact they have on modern businesses. Thriving on troubleshooting, problem-solving and continuously learning new tools and systems. Eager to join a team where I can continue to grow while helping customers succeed with technology

8 years hands-on experience supporting roles assisting nonprofit organizations, small businesses, and colleagues in previous roles. 

Translating technical concepts into clear, easy-to understand solutions 

Providing Level 1 support in SaaS and PaaS and ERP platforms 

Troubleshooting, problem-solving, documentation and continuously learning new tools and systems. 

High-School Diploma

Google IT Support Certification (obtaining 2026)

Non-Paid Intern for TJP Productions (Support Specialist)