Dejounay Cleus

Hello, I’m Dejounay! I’ve been focusing on developing my customer service skills through online learning and hands-on experience. I’ve learned how to communicate clearly and professionally, handle customer inquiries efficiently, and use tools like live chat, email platforms, and CRMs. I’ve also strengthened my time management and problem-solving abilities—both essential for resolving issues and keeping customers satisfied. I'm confident in my ability to stay calm under pressure and provide a positive experience in any customer interaction. Whichever job title it may be, I strive to always put customers first.

In my previous customer service role, I handled daily customer inquiries through phone, email, and live chat, resolving issues efficiently and professionally. That combination of hands-on experience and self-driven learning has helped me stay calm under pressure and multitask effectively.

My most relevant education comes from completing online courses focused on communication strategies and service fundamentals. This gave me a strong understanding of how to resolve conflicts whilst delivering a positive experience, preparing me for fast or slow-paced environments.