Deb Perelgut

I am a dedicated, highly motivated client success, customer-oriented professional with an excellent work ethic and exceptionally strong problem-solving skills. I can build strong relationships in a fast-paced work environment while maintaining full control in a professional manner. I can multitask using various levels of communication while prioritizing projects. 

From January 2023 through July 2024, I took personal leave to care for a family member. During this time, I coordinated appointments, consulted with medical professionals regarding treatment and resolved Medicare/billing issues. 

I currently spend my free time assisting seniors with their Medicare and Medicare supplement plans and claims.

I am excited about getting back into the workforce.

I am a highly motivated customer-oriented professional with excellent written and verbal communication skills. I learn quickly and pay attention to detail. I am also very sympathetic and possess strong problem-solving skills.  I am a reliable and personable team player.

I can build strong relationships in a fast-paced work environment while maintaining full control in a professional manner. I am experienced in Sales Force, SAP, NetSuite, Microsoft Office, Teams and Webex.
 

Professional Experience

 

Customer Service/Account Manager, ProAmpac Flexible Packaging, Hanover Park, IL 05-22 to 12/22 

• Managed customer interactions. Provided prompt and efficient resolution to customer issues, escalating complex problems to the appropriate teams when necessary.
• Advised customers of charges, price changes and delivery status. Supported sales team by providing customer quotes.
• Processed orders and return authorizations. Generated weekly customer open order reports. 
  Processed complaints and initiated corrective action. 
• Worked closely with internal departments to ensure on time delivery of customer products.

OEM Client Service/Inside Sales, Fleet Temperature Control, Safe Fleet Randall Manufacturing, Elmhurst, IL 05-21 to 5-22, 

• Processed orders and returns.
• Continuously worked to enhance the overall customer support experience through process improvement initiatives and feedback. Managed setup of Customers. 
• Filed and followed up on freight claims for lost or damaged shipments as needed. Supported sales team by providing customer quotes.
   

Client Service Representative/Inside Sales Burton Medical, LLC, Medical Lighting, Addison, IL 
03-18 to 11-18 Contract through Messina, 
11-18 to 05-21 Permanent Employee,

• Processed orders and return authorizations.
• Worked on a customer retention campaign by contacting inactive medical and surgical lighting distributors to introduce and sell new examination and surgical lighting. Instrumental in bringing on approximately over fifty inactive distributors, which generated substantial orders. 
• Formed accurate, rapid cost calculations to provide customers with quotations, as well as provided credit terms and distributor discount rates.
• Worked closely with outside sales representatives, as well as distributors, doctors, and hospitals to determine customer requirements and provide solutions to meet their needs.

Customer Care Representative, Collections Specialist, Arjo Inc., Addison, IL 01-16 to 3-18 

• Provided customer service to hospitals, medical providers, service consultants and account managers by answering 30-40 calls per day to assist with all aspects of medical device purchase and hospital bed rental needs.
• Coordinated equipment delivery and pick-up with national service centers.
• Successfully communicated with customer accounts payable departments to understand customer issues regarding billing issues, which were preventing customers from paying on aged hospital bed rental invoices.
• Processed billing disputes on behalf of customers to provide credits to customer accounts for any errors made, including usage and contract rates. Re-billed customers at correct rates to ensure that past due invoices are paid.

Account Manager/Sales and Customer Service, Velocity Timeshare Sales, Orlando FL 2004 to December 2015

• Contacted timeshare owners to promote the Velocity internet advertising program, which allowed them to sell or rent out their timeshare properties. 
• Designed and implemented a training program for customer service and sales professionals. Hired and trained Sales team, which exceeded the company’s forecasted revenue. 
• Practiced conflict resolution when managing elevated customer service calls. After sale account management. 

Niles North High School, Skokie IL