DeAndre Gordon

Hello, my name is DeAndre Gordon. I am a 29 year old male from Chicago Illinois, 10 years in customer service 10 years in sales very Seasoned Customer Service Representative with 3 years of experience providing exceptional support and resolving technical issues. Expert in fostering positive customer relationships and delivering tailored solutions. Adept at maintaining professionalism in high-volume settings; seeking to leverage skills in a new Customer Service Representative role.

Asurion

Insurance Claims Specialist | Houston, TX 

| Jul 2023 - Present
• Negotiate fair settlements to resolve insurance claims efficiently and equitably.
• Develop and implement claim review strategies to ensure thorough and accurate assessments.
• Validate claim authenticity, preventing fraud, and process payments in a timely manner.
 

Continuum Global Solutions
 

Verizon Wireless Technical Support | Houston, TX | Nov 2021 - Jul 2023
• Provided comprehensive technical support for cellular and wireless home phone users, resolving hardware and network
issues to ensure customer satisfaction.
• Analyzed and addressed billing inquiries and plan modifications, employing critical thinking to achieve efficient and
accurate resolutions.
• Enhanced customer engagements by offering tailored Verizon services and add-ons, leveraging sales techniques to add
value during support calls.
 

Comcast
 

Customer Service Representative | Chicago, IL | Jun 2020 - Nov 2021
• Resolved technical issues and addressed account inquiries during initial customer interactions, efficiently conveying
information and instructions.
• Fostered and sustained positive customer relationships through attentive service and effective communication.
• Provided tailored product recommendations by assessing customer needs and recognizing purchasing cues.
• Maintained professionalism and poise in a high-volume, dynamic environment, adeptly handling stressful situations
and de-escalating conflicts.

Argosy University
Computer Science, Computer Science | Remote | Jul 2020

Youth Connections Charter High School
Diploma, Highschool Diploma | Chicago, IL | Jun 2013