David Williams

User support specialist with a sharp eye for detail and a track record of improving technical systems and user satisfaction in higher education. Skilled in networking, PL/SQL database management, and Salesforce data optimization—bringing clarity and efficiency to complex environments with a user-first mindset.

Technical support specialist with experience in higher education systems, specializing in troubleshooting, user engagement, and database management. Proficient in PL/SQL for data corrections and updates, with growing expertise in Salesforce database optimization using SOQL queries and functions. Adept at diagnosing network issues and enhancing user experiences through methodical problem-solving and detail-oriented service. Known for bridging technical fluency with empathy to improve satisfaction and streamline operations.

Bachelor’s degree in Theatre Performance with a foundation in creative problem-solving, communication, and adaptability. Leveraged these skills to transition into technical support, gaining hands-on experience in IT systems, database management, and Salesforce optimization. Known for combining a performer’s precision and empathy with methodical troubleshooting to elevate user experiences.