David Mahoney

I’m a resilient, service-driven professional with over a decade of experience helping people through high-stress situations — from property restoration to insurance claims. I’ve led teams, built businesses, and supported thousands of customers with empathy and precision. I’m quick to learn new systems, adapt to remote workflows, and thrive in roles where clear communication and problem-solving matters the most. Whether I’m guiding someone through a crisis or answering a routine question, I bring calm, clarity, and a commitment to getting it right.

Customer-focused professional with over a decade of experience supporting clients through high-pressure situations in restoration and insurance claims. Known for clear communication, empathy, and fast problem-solving. Quick to learn new systems and adapt to remote workflows. Skilled in managing customer expectations, resolving issues calmly, and delivering consistent service across phone, email, and digital platforms. Ready to bring field-tested service skills to a remote customer support environment.
 

Certified IICRC Master Water Restorer with over a decade of experience guiding customers through high-stress situations. Proficient in Xactimate for digital documentation and insurance billing. OSHA-compliant with a strong foundation in safety and service protocols. Currently expanding skills in remote communication platforms, customer support systems, and digital workflows to deliver empathetic, efficient service in virtual environments.