Dasha Sukhenko

Customer-focused hospitality professional with expertise in front desk operations, team leadership, and guest service. Committed to delivering exceptional experiences through efficient service and strong attention to detail.

• Front Office Manager

AKA West Hollywood, Los Angeles

Oversee daily front desk operations, ensuring efficient guest

check‑in/check‑out and managing reservations.

Supervise and train front desk staff, providing guidance to maintain high

service standards.

Resolve guest inquiries, concerns, and complaints promptly to ensure

satisfaction.

Handle administrative duties, including billing, reports, and maintaining

accurate guest records.

Ensure effective communication between departments for smooth

operations and guest experience.

Monitor and maintain the quality of service, ensuring consistency and

adherence to hotel policies.

Foster a welcoming and professional environment to enhance guest

satisfaction and retention.

• Front desk agent

The Pierre A Taj Hotel, New York

Job responsibilities:

greeting the guests in a friendly and warm manner, perform guest check‑in

and check‑out, review arrivals and departures for guest preferences to

ensure guest satisfaction, provide information and act as a resource to the

guests or hotel visitors, receive and acknowledge reservation requests,

cancellations and changes.

• Flight attendant

"SkyUp" airlines, Kyiv

Job responsibilities:

meeting and accommodation of passengers, catering during the flight,

ensuring the safety of passengers and aircraft, provision of first aid, filling in

the necessary documentation on board.

• Flight attendant

"Azur air" airlines, Kyiv

Front desk manager

Hotel “Rus”, Kyiv

Job responsibilities:

reception and accommodation of guests, reservations management,

providing guest services and information, operating front desk computer

system, handling customer inquiries, cash handling and payment

processing, maintaining professionalism and hospitality standards

• Flight attendant

Ukrainian International airlines, Kyiv

• Front desk manager

Hotel “Rus”, Kyiv

Bachelor of philology

Kyiv National University of Culture and Arts, Kyiv