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Darshae S.

Darshae S.

Customer Experience & Business Development Leader

Customer Service / Support

Chicago, City of Chicago, Cook

Social

About Darshae S.:

Results-driven professional with 5+ years of experience in operational excellence, project coordination, and client relationship management. As the Founder of Yack Shack Media, I've honed an entrepreneurial drive for streamlining workflows, managing complex projects, and leveraging communications and media to enhance engagement. I'm adept at delivering exceptional customer service, driving sales through identifying client needs, and utilizing data-driven insights with tools like Salesforce and Microsoft Office. Passionate about driving efficiency and fostering client satisfaction, I thrive in dynamic environments and am eager to contribute to organizational growth.

Experience

Founder & Project Operations Manager

Yack Shack Media, Chicago, IL | May 2019 – Present

• Build and manage a client acquisition pipeline through cold outreach, networking, and inbound marketing

campaigns.

• Design and execute sales strategies to secure partnerships in media, health, and education sectors.

• Manage client relationships to ensure 90%+ project retention and repeat business.

• Deploy targeted social media and email campaigns, generating over 50 qualified leads per quarter.

• Provide exceptional customer service and strategic account management, cultivating long-term client retention

and satisfaction through proactive engagement and tailored solutions.

Education

Bachelors of Science in Health Science 

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