• Technical RPO Consultant

    at ManpowerGroup

    March 2016 - at Present


    • Sourcing appropriate candidates • Reviewing applications and conduct initial screenings • Arranging interviews and communicate outcome • Providing induction and manage new starter communication. • Carrying out project work (development of staff handbook) • General HR administration – prepare contracts, produce letters, reference checking. • Updating ATS (Avature) • On-boarding and Off-boarding employees using Workday • Responsible for research, reporting, Employee Referral Programs and passive candidate development • Responsible of direct sourcing top talent candidates via Boolean search strings using a range of channels including professional networking sites such as LinkedIn Twitter, G+, Indeed, industry blogs, as well as collegiate and industry competitions

  • Talent Acquisition Coordinator

    at Fossil Inc.

    July 2015 - February 2016


    • Coordinating, scheduling and confirm interviews for a number of Sr. Recruiters • Partner with Sr. Recruiters for full life-cycle recruiting for sales, planning, marketing, HR and creative services positions • Responsible of qualifying and pre-screen potential candidates via email or telephone for various high level positions thoroughly discussing qualifications, past work history and salary • Work with Talent Advisors and Hiring Managers to review recruitment strategy and approach • Work in ATS (BrassRing Kenexa) on a daily basis to ensure candidates are immediately processed and dispositioned as appropriate • Ensure transfer/rehire eligibility for current and former internal applicants • The ability to interface effectively with all levels of management and the HR team

  • HR Coordinator

    at Fidelity Investments

    June 2014 - May 2015


    • Conduct career job fairs, schedule and confirm interviews as well as arrange job advertisement • Perform the tasks of assisting management with recruitment activities for the organization through ATS (Taleo) • Responsible for reviewing resumes to identify qualified applicants • Perform tasks of processing (including Background Vetting process), all paperwork from candidates to generate offers for the positions • Responsible for reviewing resumes to identify qualified applicants • Conduct and monitor the background process, providing support to both applicants and HR Managers • Assemble and present offer letters and new hire paperwork to candidates

  • Workforce Management Specialist

    at IBM Ireland

    April 2007 - May 2014


    • Responsible for screening candidates and conducting first-round interviews • Coordination of new-demand and backfill requests to recruitment agencies • Present daily/weekly/monthly reports for EMEA and commercial accounts in the Delivery Centre in Dublin • Provide staffing forecasts, agent schedules, performance reports and analysis to managers and team leaders on a weekly basis • Analyze and report attrition figures (monthly) to the management of the CSC Dublin

  • Remote Take Over Support Team (CTS)

    at IBM Ireland

    January 2006 - April 2007


    • Responsible for providing the highest quality support to IBM customers • Analyze incoming requests and determine appropriate solutions • Communicate and consult with other resolver groups to ensure knowledge sharing throughout the team • Responsible for documenting and updating work instructions and customer information • Responsible for problem solving to ensure customers get the best possible service • Achieve consistent cost per ticket and Customer Satisfaction Targets

  • Italian and Spanish Assistant Team Leader

    at Ibm Ireland

    January 2005 - December 2005


    • Monitor and evaluate team (Italian and Spanish) performance to ensure customers’ expectations and SLA targets are met • Motivate and lead the team to deliver performance targets such as productivity and efficiency targets • Participate in ongoing conference calls with Country Service Managers and Account Focal Points, and identify improvement areas • Trend analysis and SLA reporting • Regular report analysis to define actions for continuous service improvement • Monitor open tickets and implement actions for end-to-end improvement • Involved in the migration of the Helpdesk in South Africa, Johannesburg, where I successfully completed an on assignment with the Operational Manager to setup the new Service Desk

  • Customer Service Representative (CSR)

    at IBM Ireland

    March 2003 - December 2004


    • Provide technical support to IBM Italian, Spanish, English and Nordic Markets. • Troubleshooting, Inbound and Outbound Call Handling

  • Telemarketing Agent

    at IBM Ireland

    November 2002 - February 2003


    • Responsible for Outbound Telemarketing calls to Italian customers • Establishing appropriate individual relationships with customers with the objective of gathering information required for future sales and lead development; creating profiles of customers and establishing future sales opportunities


  • PHR

    at University of Dallas

    2016 - 2016 (1 year) Texas

  • Online Marketing

    at Dublin Business School

    2007 - 2007 (1 year) Leinster

  • Diploma in Accountancy and Business Studies

    at Technical and Commercial Institute E.Guala

    1992 - 1998 (6 years) Regione Piemonte


  • English Native

  • Spanish Native

  • Italian Native

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