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Upper Marlboro
Damion Bryan

Damion Bryan

Lead customer service

Administrative

Upper Marlboro, Prince George's

Social

About Damion Bryan:

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Professional to the next level

Experience

Customer Service Manager 04/2021 to Current 

Tanager, Inc, Annapolis Junction, MD

  • Supervised 12 customer support engineers in providing excellent customer service to callers requiring assistance for software deployments.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Identified opportunities for process improvements such as reducing downtime during deployments with thorough pre-implementation testing and validation protocols.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.

Education

Established strong relationships with clients, promoting trust and loyalty in our brand

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