About Damion Bryan:
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Professional to the next level
Experience
Customer Service Manager 04/2021 to Current
Tanager, Inc, Annapolis Junction, MD
- Supervised 12 customer support engineers in providing excellent customer service to callers requiring assistance for software deployments.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Identified opportunities for process improvements such as reducing downtime during deployments with thorough pre-implementation testing and validation protocols.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Education
Established strong relationships with clients, promoting trust and loyalty in our brand
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